Penningtons

Placed an order and and put in my address wrong as it was my auto correct called right away to fix the address and was told sorry there is a zero cancellation policy or cannot fix my address. I said I don’t want to cancel I just need my address fixed so my parcel doesn’t go to the wrong address and the customer service lady said sorry there is nothing I can do. So needless to say my parcel is going to go to the wrong address and I now have to wait for it to hopefully be returned and who knows how long that will take. So if you’re gonna order I wouldn’t do it online as this was my first time ordering online.

Went in to return an online purchase only to realize i had received the wrong packing slip and had no form of receipt on hand. The staff was friendly and super helpful focused on finding a solution to save me another trip to the store. Excellent customer service and will shop there again based on my first impression/experience with them!!

Great customer service. Warm and friendly staff. So nice to have staff available to serve you. It took the work out of shopping.

The staff here have always been so helpful and easy to talk to, however (this has more to do with the quality of product than the staff), the pants all seem to lose their ink on anything they touch. I purchased several pretty tunic style blouses and the pants end up turning the bottoms of the blouses black. I even noticed the walls of my treatment room had the residue of ink from my slacks where I walk past or lean everyday. The pajamas I purchased have the same affect on my bedding now too...the blouses end up being ruined but more importantly what are these inks doing to my skin?? I no longer feel confident in the quality of these products.

Looks like a nice store from the outside. My wife likes it. I stayed in the car

The last time I was here, the salesgirl embarrassed me. She did help me, as I was having trouble finding certain things in my size, but at the cash register she loudly asked what size I had chosen to get. I was embarrassed because there were strangers in earshot and I was buying highly personal things.You'd think someone working in a plus-size store would realize that sizes would be a touchy subject. She could have just asked, Did you find what you needed?" That would have been more discreet."

I give the Victoria Pennington's location a full 5 stars for their consistent, excellent customer service. I've shopped here for many years, and the ladies who work here are always friendly and very helpful. My visit yesterday was no exception... top-notch service!Clothing selection and quality can be a bit hit-or-miss, but I've been pleased with most of my purchases.

I was truly disappointed when I went to take back some clothing I had purchased for my 86 year old mom. Before she could try them on (she's in a wheelchair) she ended up in hospital. Post going home I became ill and couldn't go to see her to assist with trying on clothing. I called the store just before 30 day refund notice was due *as I wouldn't be able to make the deadline. The clerk said no problem - they would work it out if it was only a few days. I went in 8 days late and was told no refund at all. Just store credit. There was zero compassion or empathy. just kept my money and issued me a gift card for the amount - over $200. My mom can't shop there as their clothing doesn't work for her - except for 2 pairs of pull up pants.I will not be recommending Penningtons to anyone. The service was cold and uncaring.

I went in and tried on a few things and nothing fit right. I had an event I had to go to and wanted something new that looked good and fit me right. I was about to leave the store in tears when one of the sales girls asked if she could help me. I sucked back my tears and told her what I was dealing with. She smile and said, let me help you. She ended up finding just the right clothes and just the right fit. I left feeling like a million bucks and a huge smile on my face. Thank you to the ladies at the Victoria store.