K9 Country Cottage

We were in the Victoria area recently and had our dog at K-9. We were a little nervous about leaving our dog with strangers on day one but our dog was excited to come back on the second day. The care was great, the staff very accommodating to our needs and the value for the level of care is amazing.Thanks so much Tracy and Sue. We hope to return.

The place is a little smelly when you walk in the door, which is off putting. The young woman who checked our dog in was unable to answer our most basic questions. Since this was our first time with them, our initial impressions weren't great. Be very careful to read the fine print. This establishment has a no refund policy for cancelled reservations. They require full payment in advance. We had a change of plans and picked up our dog after the first night and there was no refund for the remaining 10 days that we had paid for. We were told there was a possibility of getting a refund for the walking fees, but that never happened either. I wouldn't use them again.

Hudson has been coming here since he was a puppy. Not daily, but for occasion daycare and to board for a long weekend. He is happy to come. The team does a good job of matching energy levels and the disposition s of the Dogg's for playtime.

These great people got me out of a total jam after my little dog got refused at the airport unexpectedly and couldn't fly with me. I had literally 20 minutes to scramble and sort things out before my plane boarded. I am so appreciative of their willingness to help me at the last minute.

Our doggie Beans loved it here. The check in process was straightforward and the place is new, stylishly decorated and clearly good for doggies of all shapes and sizes. The pricing is reasonable and the people in charge clearly care about your furry friends. Will definitely be visiting again in the future! If I could give 6 stars I would!

I really hold this day care in high regards. Have taken three of my dogs here. It's clean, they are experienced, its a nice facility and I love that my dog has indoor and outdoor space and most importantly I know she's well taken cared of here and not ignored. Highly recommend K9 Country Cottage.

I submitted an official complaint on August 15, 2022 after picking my dog up from his weekend stay. And I have received no response from the manager/owner so I feel it is necessary to submit my honest review. My dog sustained a serious injury to his hind leg during his stay, and he didn’t receive any vet care and I wasn’t notified via telephone regarding his change in health status. K9 Country Cottage completely ignored my special care instructions I had provided on his boarding admission papers. I specifically asked that my dog receive light exercise only and I received an email indicating my dog has a limp and it’s probably due to receiving “a lot of play time.” Please don’t take your dog here if they require any sort of special care (e.g., medically fragile, diabetes, seizures, hip dysplasia of any degree, etc). I submitted an official complaint to the owner/manager on August 15th and I haven’t received any kind of response. When I picked up my dog on August 15th, he could barely walk or stand. He looked incredibly uncomfortable. He should have received an assessment, at the very least. I understand that sometimes things happen, but I am extremely disappointed in the care my dog received during his stay… he deserved better.

Our pup, Lewis, stayed at K9 Country Cottage for ten nights and we just cannot say enough good things about our experience. We’ve never left him with anyone but family (and he’s 8!) so were a bit apprehensive leaving him with anyone. The K9CC team were INCREDIBLE and Lewis had so much fun while we were away. They were all so great at sending updates and photos and you can tell he’s had as much fun with them as we did on our trip. We’re so happy to have found a place on the island where Lewis is excited to visit again and again!

I had an appointment and went for a meet and greet with my 2 dogs. All we did was stand outside and talk, they were relying on me to describe my dogs temperament, which is terrific, but other dogs might not have such good temperaments and I have no idea if they will be properly assessed. My main issue was that we were not allowed to go inside any part of the facility to see what it is like and where my dogs would be spending their time. This was a great big RED FLAG for me!