Rogers

I've gotten new phones here twice now, and while they usually do have a good selection upgrading two lines should not take over an hour to do. It's almost like their system has issues connecting with Rogers' mainframe or something, but it definitely needs to be fixed.Staff are... It depends on who you get it seems. Sometimes you get someone who's perky, happy, and knowledgeable, while other times you get an associate who comes across as not wanting to be there.

Came in to deal with my usual rep who I was told no longer worked for the company - And went into detail regarding this by a woman in the store, upon getting frustrated with the lack of service I requested a manager and was advised that she was the manager. I believe her name was Justice.I would steer clear of this location as the rep I spoke too seemed to wrapped up in creating drama instead of creating a positive atmosphere for customers.I will happily be taking my business elsewhere once my contract is finished later this year.

They actually couldn't help me with what I needed, but they told me how to get what I needed from a competitor. I'll gladly move my contract over when it's time for an upgrade.

Very knowledgeable and helpful staff. Had questions about my account and upgrading and he explained everything in detail and made me aware of options I didn’t know I had. Gained my business today!

Vivek was fkn awesome.. Made it real easy, very clear on the terms and contracts. Great guy thanks man

Been going there for 8 years straight now staff has always been extremely helpful and always polite.

My first time visiting this location. Very clean, helpful staffAkash was awesome, helping us get my husband's new phone on lease and return old one. I would come here again.

It was a true privilege dealing with these folks - Dylan in particular. This store has, hands down, the most knowledgeable, professional, courteous, and committed personnel I've ever dealt with in the cell phone industry!

I came here last week to get a pay as you go SIM card for my hidden bike GPS tracker & Joshua & his trainee Arman we’re not only friendly, but super efficient and professional! Joshua was so nice & clear while training his new staff it was easy for me to be 100% sure my account was being handled really well:)By the next week, I had discovered that the GPS device I had purchased was not working properly & I wouldn’t need a sim any longer. I came back to this same Rogers again and Joshua was once again there to help! He went out of his way to sit down & try to help me see if we can’t get the device to work.I had tried two other places what specialize in this sort of device and came up fruitless, but Josh managed to find out just the problem which was indeed my device.Thanks so very much to the great staff of Rogers wireless:) I’m looking forward to our next visit when I upgrade my phone!!! :)