FBC Southwestern Ontario - Small Business and Farm Tax, Consulting, Bookkeeping and Payroll

If I could give zero stars I would. Horrible experience with FBC. No communication. They take your money and don't provide the services they say they do and take days/weeks to respond.I signed up with FBC the beginning of Oct. Paid my first installment and as of today have received ZERO services from FBC. I unfortunately dealt with my bank taking a very long time to process my business credit card. I had to wait over a month which was beyond my control. After I paid my first installment which I was told provided services until Dec I heard nothing from FBC. I received a call asking about my credit card again which I was transparent with FBC and the issues I was having. I was then told 3 weeks AFTER that the office was putting up a fuss about the credit card. At NO point was I ever told services would be refused unless a credit card was on file. If I had I would have provided a personal one and switched it over once my business one came through. At no point did FBC follow up with me, I had to email multiple times and wait days/weeks for a response. I wrote in asking for a full refund and that my contract be cancelled as I did not want to be associated with this very unethical company on Nov 4th 2022. I had to follow up Nov 9th because no response was received. I got a response that my contract would be cancelled and a refund provided. As of today Nov 23, 2022 nothing has been communicated or refunded. I followed up again Nov 16, 2022 and have yet to receive a response. This company is unprofessional, unethical and has zero customer service skills.Edit to review: After posting my review on Google as well as filing a claim with BBB I received a call the same day, was provided a direct number to a team member to be able to reach out to and was told I would receive my refund by the end of November which I did.

Ryan W has been wonderful since day one. Ryan has been available day or night when we have questions about our personal and corporate tax filings. I highly recommend Ryan and the team at FBC.

Ryan at FBC has been nothing short of a miracle worker for our growing construction company.A truly amazing resource, Ryan has been instrumental in helping us make key decisions for the future of our company along with navigating potential landmines along the way.The commitment Ryan has given us in his professionalism, knowledge and support has been a huge relief for this family run business.I truly appreciate the time and attention to the small details, understanding and digging deep into the history and the advice for the future of our business.Ryan has given us the patience of explaining the important things that we dont understand like government tax rules and accounting paired with ideas about the longevity of our company.I recommend FBC for all your business accounting and tax matters.

Working with Kent has been wonderful. He is dependable, great at what he does and works with you as a partner in your financial journey to support you as the needs and goals of your family shift. Highly recommend!

Our FBC representative Ryan has been a tremendous help this past year as we transitioned and incorporated our farm business. We appreciate his attention to detail and creativeness in helping us make the best decisions possible for our business and family. Ryan provides excellent support and insight for our business from a tax perspective and is a pleasure to deal with - very helpful, professional and personable, and always willing to answer our many questions! We highly recommend Ryan and the FBC team.

WARNING!!!This is a horrible company! Do not do any business with them. They took our money and now are not responding to any of our calls or messages. They’ve had our book keeping since November and nothing has been done. Our business taxes have to be done by the end of March and we can not get a straight answers from anyone. We had the same issue last year and they’ve provided us with a different accountant for this year and it’s the same issues. We can’t get a hold of our account the last sms message we got from him is that he’s busy with his horse farm. What a joke! We have called and spoke to a supervisor about the issues with our accountant and he assured us he would look into this and call us back next day at the latest. Well it’s been a week. This company should not be in business and if they don’t fulfil their obligations I will be contacting a lawyer. Needless to say I will not be renewing my contract with them and I will be warning everyone not to do business with them. If someone from your company reads this know that you have lost a customer but you probably don’t care!

We’ve been using FBC for a number of years now and have been more than pleased with the help this team offers!From accounting to financial planning to helping us run our business successfully. We couldn’t ask for a better group of working individuals! Thank you to Ryan , Karen and Andrea who have gone the extra mile to us!

We've been working with Frank at FBC for years and we won't leave him lol He's been so great! My husband and I sell. Real estate and recently incorporated. He was there every step of the way! Knowing that we can get answers or an in person meeting promptly is reassuring.

Kent at FBC is so helpful and has many insights into our small business tax time needs. He also goes the extra mile the rest of the year helping me when I need tax information for various business and personal ventures. Thank you also to FBC office staff that is always there for us.

We used FBC SW Ontario for 2 tax seasons. Initially, our rep told us he was at arm's length and very easy to contact for any issues or concerns throughout the year, not just tax season. That was not the case. We were never given his phone number, only a general 800 number where I would have to request for him to call back which would take days. It often took our rep weeks to email back with repeated emails requesting support.The nail in the coffin was this tax season. Our taxes were prepped and I recieved a summary in mid April. I came to find out in May that our taxes hadn't been filed. I had to call 4 times, before I was able to speak to my reps supervisor (again because my rep doesn't answer emails in a timely manner).The supervisor advised me that the rep did not complete a section of our taxes and that was why they weren't filed. The supervisor ended up completing and filing them (today, on May 30), but offered nothing other than an apology. I'm glad I followed up so vigorously as you would think someone would've reached out to let us know there was a delay. Nothing of the sort.For context, our tax returns were straightforward and required little hands on work, and we paid a price of 1000.00 for this service.A truly poor experience we would not recommend this company at all. This company tag line is making life less taxing"