The Dance Shop

So, today around 11:30 am, my friend and I walked in to get ballet wears, and the Asian girl who worked there had a terrible attitude. I appreciate that she helped me with shoes, but that’s it. I didn’t get information on clothing at all, and after she brought me tights, I said ok I’ll try this on. And she said, No, you can’t try these on! While I understand it’s a store policy, but she was not suppose to say it in such a mean way. And when my friend and I were still in the store, her and the other girl just went inside the employee area to gossip with each other, leaving us alone outside. This is my first time and last time here.

Such awful customer service. I waited 45 mins to ask for a shoe size. The lady who was helping me was with a family for the while 45 mins, once she got to me she helped two other people and delayed my time and ruined my shopping experience. After all of this...not to mention the family that budged in front of me...they didn't have my shoe size and the wait time to order is 3 weeks.I think adults should be helped in between the kids. We know what we want and what size we want.It's also important to know that you need to get a number. I wondered around for 15 mins eating till they finally told me to grab a number and wait.

Very poor customer service. The one who helped us on the ballet shoes and the tap shoes had so much attitude and not very welcoming at all. If the shop was very busy at that time, I understand her stress but when we were there, we were the only customer in the shop and there are 3 staffs there. So she was not busy at all. Yet she is very impolite. I asked why the price marked on the tag and the price ringed up from the computer is different. Her reply was very rude. She said with an annoying look that the price tag is outdated. As a customer, I think I am very legitimate to ask about this as I think the shop is fooling people to buy with a cheaper price tag displayed. She didn't give us a single apology on behalf of the shop, but instead replied very rude just want us to leave. Price tag outdated" to me it means she is not doing her job diligently to keep things under controlled in the shop. At the end

Wow I was quite surprised how efficient, and knowledgeable the staff were. They genuinely cared and not just about pushing add-ons or making a sell. Personally when staff use aggressive sales tactics I buy less. So guess what happened I drifted around the store as my better half tried on everything in the store. She was happy,I was happy.Thank you dance shop and staff.

I was looking for a pair of ballet slippers but I was contemplating between two sizes so I asked if other customers usually sized up or down. The worker there just said whatever fits". Thank you. That was very informative..The person "helping" me was not helpful whatsoever. Good selection but poor customer service."

Excellent quality products and exceptional customer service, we order online and April always helps us with all of our questions. If something is out of stock, we are notified when the item is back in stock. Highly recommend both the fine products and phenomenal service.

the dance shop has been my go to shop to buy ballet shoes and clothes for many many years now! the staff were really nice today and i love the positive quotes in the changing rooms <33

Last week, the same day of daughter's first ballet class for the Spring term, we discovered that her ballet slippers and ballet skirt didn't fit anymore. I called the Dance Shop to see if they had what we were looking for, and then found out that they were about to close in 15 minutes. I spoke to April who was so kind and offered to wait for us to arrive before closing up so that we could get my daughter her shoes and skirt. When we arrived, April was wonderful and even though it was store closing time, she took the extra time to ensure the ballet slippers my daughter purchased was the right fit (she ended up finding us a more narrow fit that was much better for her). I just assumed, due to the excellent customer service, that April owned the shop, but found out that she isn't the owner, which makes her gesture to wait past closing for us, even more impressive. Thank you!

Selection isn't extensive (for Latin dance especially) but the service was top of the line. April (who I assume is the owner), spent a lot of time and energy helping me find the perfect pair of dance shoes. She answered all my questions, measured my feet, and was so patient in helping me in general. I'd definitely recommend coming here!