Bosley's

Really knowledgeable staff! After trying 4 different kibbles from PetSmart:/ My picky puppy finally ate all his food for the first time after getting the recommended one from one of their brands.

Second review -So we’ve been shopping at the same pet supply store for 15 ish years, the one at 6th and Willow here in Vancouver.In that time, and ignoring the price increases;-The buy 10 bags of food and get one free went to 12 and get one free to the program being eliminated entirely, without telling us.-The spend over $100 dollars and get two 5 dollar off coupons program has disappeared.- there was a time when we knew the manager by name and she knew us. The service was once exemplary.- now, on the last occasion I went in, there was no please, no thank you, almost no eye contact and a shocked look when I had to ask the clerk, for the fourth time in four visits, to actually put my purchases in the bag that I’d brought.I am all for loyally buying local retail but enough is enough. We have spent 250 to 400 bucks a month in that store for years and I expected better service.Im now a loyal Amazon customer for pet supplies, we received the first 30 lb bag of dog food at the door on Thursday. At least I don’t have to hump the bag of food up the street anymore.

For three years this is been my go to for all of my cat Coco’s needs. I admit that many times I arrive only to see products on the shelves not stocked however to avoid making my trip a complete waste of time to I pick up some treats or a sweater. The staff is not always knowledgable with information on items or when items will arrive however they love animals so much that I continue coming back and giving them another chance. In early December I noticed an event dedicated to getting your pets photo taken with Santa. Excited for this day I ordered a special holiday sweater for Coco and rallied up 2 other friends with pets. On the day of we arrived with pets dressed in holiday ware only to learn that the event was cancelled that day because they couldn’t find a Santa Claus costume. My latest negative experience is where I draw the line. The particular cat food Coco eats is always out of stock. I came in twice in one week only to find the shelf empty. The manager placed an order for me and promised me it would arrive on Thursday. I came on Saturday to see that empty shelf but surprisingly a case was behind the cashiers desk. When I inquired about the case I was told it was reserved for somebody else. I was told this by the same person (a manager) who assured me I would have the special ordered cat food waiting for me. It didn’t make any sense why someone else was getting special treatment over Coco and I. It made me feel incredibly uncomfortable and unfairly treated. She had no suggestions or solutions to this issue. I don’t think this location is properly trained and knowledgeable enough to run a successful business. Clearly the management needs to step it up first before this could happen. It’s really sad that animals suffer the most because of this.

Great store with awesome staff. SO friendly and helpful. They have an awesome dog wash there with lots of soap, towels and treats.

Great pet store with great variety, of cat and dog food. They also have a pet washing center.

Love this pet food store. Always nice and friendly. They don't even seem to mind kids coming in just to look at pet toys. Haha.Weird hours on Sundays though. May want to call before you go to make sure they are open.

Great quality dog food. Convenient washing station, shampoo&conditioner provided. Location is great.

Best products. Friendly and helpful staff. $10 dog wash. My cat especially enjoyed the surf n turf pate by purrrfect bistro and my dog went cray on the beef rib bones.

Most staff are friendly but there is one employee at this location who acts like she hates me every time I go there.I find myself going to other shops because she’s so unpleasant.At first I thought she must be having a bad day so I gave her the benefit of the doubt.On subsequent visits I realized that’s just how she is with customers. I used to try to be friendly to her but now I just try to get through the transaction as quickly as I can or hope for other staff.She has truly ruined my mood on several occasions. I actually feel a bit bad for her if her behaviour is any indicator of how she feels. She must be miserable :(Tends to be a little pricey but they’ll take food returns if your cat can’t/won’t eat the food.

Great place, great selection of treats and Raw & Dry Food. My number 1 choice to shop for our pets.