Enbridge Gas

Real bad customers service representative on the phone. Rude, unprofessional, no manners, and disgusted in the manner they conversate with people over the phone.The manager for the department needs to go home, sit in a bath tub and slit their wrists. They have failed!!! They do not have a control over their staff. Poor performance.I have been waiting over 3 weeks to talk to a manger. No one has replied after the first initial contact.

Absolute by far the worst company I have ever dealt with for customer service. I cannot log into my account online in December to check my bill. As a result I inadvertently missed my December's bill payment which I have never done. I was astounded to see my bill skyrocket at to $725 it took me over 2 hours to contact somebody at on bridge gas in regards to this bill. I asked how could the bill be still $725 I was told that we had a very cold winter this year. I was astounded by this as everyone knows it was a very mild winter. I was told by the customer service rep that gas prices have doubled I told her to do the math I said that's a 400% increase over this time last year. Her response was no we've done the math and that's what you need to pay. I also explained that I could not get on to my online billing of which she sent me a link that did absolutely nothing but frustrate me further. I now have no other option but to call Media companies to investigate this problem.

Absolutely atrocious customer service. I have never dealt with an organization so utterly incompetent.In 2021 I received a bill for a property I've never been to, didn't own, and never knew of.. Completely out of the blue - I was asked to pay roughly $1800 for the outstanding charges. My own personal home Enbridge account has been in perfect standing since it's creation.I phoned Enbridge and put in motion a request for this to be addressed... They said it looks as though we assigned your customer number to this property by mistake. We'll fix this.Fast forward 3 months - I receive another bill - I go through the same process - this is wrong" - "you need to fix it"... Of course we'll fix it and "escalate this to our back office billing team".. I think excellent - slight fumble - but it's going to be solved.I repeat this same process 1 full time over again and am promised by the supervisor it has been handled. The property has been removed from my customer number and all is well.Fast forward to November of 2022. I receive a notice from a collections agency. Enbridge has sent the account they wrongly assigned to me... And promised me would be resolved and removed from my customer number... to collections.At this point I am furious. I very calmly express my frustration to the Enbridge representative on the phone. I express that I trusted them to do as they said they would and resolve this matter for me. She proceeds to tell me that in her experience - other customers who are more persistent would typically get their issues resolved sooner. I take offence to the sentiment that the representative was inferring that if I had phoned more often or was more persistent this would not have happened.I'm sorry is this my fault that you made this error? The representative back pedaled realizing what she had said - and attempted to take ownership of the errors they have made.Pathetic custom service.Embarrassingly poor attention to detail.Inability to correct errors made.Unable to provide full circle feedback.I was left with the answer "I've done everything I can for now" from the supervisor.. This will be resolved in 24-48 business hours but don't call back until end of next week. Amanda the customer service supervisor was not able to provide me reference number

This company has the worst customer service I have ever seen. I get disconnected every time with this company and their representatives. I have currently been getting over charged for my business account. I have requested technician to come see what’s going on several times. The only time they will contact you is about past due payment. A warehouse that has NOTHING but inventory and the heater not turned on is costing me 500$ a month. It makes no sense Enbridge I will be taking legal action unless I get some response.

Just purchased a new home, called the number left by the builder went through the automated menu and it kept circling back and I never got a hold of anyone. Went online to set up the account, finished setting up the account, received no confirmation for initial log in details only received an account number confirmation. The customer service does not exist. The biggest joke is that to top it off, they advertise that you will be charged on your initial bill for the creation of the account you just set up by yourself on their less than user friendly website. I am honestly not sure how my first interaction could have gone worse. Well done!

Having been waiting 1 month and a half for a seal that wasn't provided (a certification) in the first place at the time of work completion. It was originally promised 15 days 1 and a half months ago and we are still waiting.

Horrible experience with their customer service department. I had to call every month for a year to try to fix the issue. Finally I contacted the better business bureau and they called me the next day. The Enbridge rep was rude, nasty and wouldn't accept the fact that I had to fight to get any help. I wish I could change providers but I'm stuck! This was a really bad experience and really caused me lots of stress for a year. All I wanted from Enbridge was an apology but what I got was 20 minutes of a rep talking over me and being completely inconsiderate.

On hold for 1 hour 15 minutes and then they disconnected the call. We keep getting harassed in regards to an outstanding bill that’s not our address or our concern. Call the landlord or shut off the service so you will obviously see who’s responsible for it. Once it’s off they will not be able to operate and you can see who’s responsible for the service at that address. Not one customer rep seems to understand what’s going on at your office and they keep harassing us. No one is doing there job because everyone is clueless.

Horrible experience so far. On one of the coldest days we had in winter 2021-2022. I called them about a gas leak coming straight from the meter outside. I had to goto work but someone was home to answer any concerns. The tech confirmed there was a leak and he fixed it. The site supervisor shows up and walks straight into my house without knocking and starts putting tags on my gas line inside. The other occupant was confused to find this guy in our basement ( even though the fault was completely outside) and he said I have to fix a bonding issue cause my grounding wire was “corroded” I fixed the issue and replaced the bonding wire but I required a (tech) to confirm it was up to “code”. Enbridge said that if they were to check the work they will charge me 80–100 dollars. I asked another company to check my bonding wire and they showed up with two techs for some reason and gave me a bill of 650 dollars to confirm my work……. Utter scam.My rental hot water tank was returned (14 Oct 22 )because I had a poor experience with the third party that was suppose to fix it/ maintain it if I had problems (that’s another story in itself). I am still being charged for this rental.I have raised dispute claims on a monthly basis just to have them cancelled in a week by an unknown person stating I have to go through third party.Third party says everything has been returned and I haven’t been getting charged by them since Oct. In the same breath when I talked to another agent they have no knowledge of it being returned from their warehouse. (I have the paperwork as proof).With the last third party call I had them confirm the return with my receipt. They reached out to enbridge to tell them I no longer rent this equipment.Month goes by same rental charges. I put in ticket…. Cancelled after a week ( talk to third party). Same loop over and over.Seeing all the other reviews it’s insane what they can get away with. Give your head a shake. Poor business ethics.

I don’t know how these guys are allowed to operate the way they do. We moved in here October last year. They have not done a proper meter reading since august. They’ve been guessing all along.Their vendor Lakeside are just as incompetent. We had a scheduled servicing to rectify the problem between 10-2 today and they were a no show. Apparently it wasn’t just servicing. They are to replace the meter. They don’t have any and didn’t communicate it to me or Enbridge.Trudeau and all other politicians who allow this shouldn’t be in office.