Top Shelf Bookkeeping

I've had my taxes prepared here for several years, and found the service was good. This year something has changed. The service was unprofessional and the counter person was rude, on several occasions. Had I not requested to view my documents prior to submission an oversight by this company would have cost me thousands. And when I found a mistake, partially my fault, for providing a slightly wrong version of a RRSP receipt/letter, they were not nice about it at all. No sorry about that" or anything. The manager

Very rude and changed my address back to original after I gave them my current address.Told me it was the owners fault in Nova Scotia and to E-mail him if I had a problem.I was on the phone for over an hour to correct their mistake with CRA.Never again

DO NOT USE TOP SHELF. I have been audited and going back these guys have no idea what they are doing. If your taxes are even a little complicated go somewhere else. I sure wish I had. NEVER AGAIN.

This place was great when Brian Ritchie was at the helm. I've dealt with this business for the last ten years and I'll never set foot in this place again. From the second I stepped in the door the new owner was rude and condescending and he seemed like someone that hated his life and his attitude reflected it.

Great place to get your Taxes done! I have been going for 8 years and enjoy the quick efficient service! And they are super dog friendly so that's a huge plus!!!

Not a pleasant experience. I went there to inquire about CRA billing me an additional 500$ on a revision of last years taxes and received a lecture by a rather rude woman rather than an explanation. I will still go there but refuse to deal with her. We received a letter from the manager asking for our return business for 2019, and the letter claims courteous service. I’m writing this because we referred our son to top shelf and his experience was even worse. He stormed out. I’ll give them one more chance.

I called TSB because I wanted to understand the rules they had applied to file my taxes before signing off on the details. The person I spoke to on the phone reacted with exasperation and irritation to my questions, and repeatedly interrupted me. Instead of helping me to understand why my income and federal tax credits were reported as such, they offered to forego formally filing my taxes with the CRA and refund the money for their services if I was dissatisfied. However, I actually was not dissatisfied (at least, yet). I simply wanted to understand the rules that apply to me, since I am somewhat a special case (I am a Canadian citizen who is working and living in the US, and I qualify as a resident of the US for tax purposes). I would not recommend this service because the employees are not willing to put the effort in to help their clients understand the tax rules that apply to them. I give one star for poor communication and lack of effort.

I went there to get my taxes done. The second I stepped into the place it smelt of stale cigarettes. I closed the door behind me. I needed help after all, I thought. I don't know how to do my taxes. I wish they taught that stuff in school.I waited in line as I heard this woman be short and rude with her client. She treated this guy in front of me disgustingly. He had trouble with English, and you could tell in his body language that he didn't want to be there, he wanted to understand what he needed.Once this guy left I was greeted immediately with an angry woman, short with her words as her height. Extremely rude and brash, very disrespectful towards clients. I was a repeat customer, but the way this lady treats her source of Income, I opted out of there quick. I wish I got her name honestly. I know of a few people that have had similar experiences with her specifically.

Topshelf made a big mistake for my annual tax report for 2021. I'm from the other province. I trusted them. Once they completed my tax report, I was told to pay the tax about 2500$ which was unusual to me. For 2021 I had paid 9000$ which was not included into tax report. I told them about their mistake and I received 7k tax refund after the correction. It's was big mistake for the tax office. I would expect from them a free service or at least some discount. They were not professional in response. They were agressive in a way of responding. If I had made a big mistake, I would do something else more than an apology. But they didn't. They were very unprofessional.