Mr. Rooter Plumbing Windsor Ontario

I called to fix up the clogged drain and they ran the cable and the person talking was very rude. They said that they fixed it and left. They left without repacking anything and and left everything open. My tenants this morning called and saying again the water is coming out.

Great service. Polite and efficient. Fixed our issue within 40 minutes

I called in and had Rob come in for a quote within the hour. He was respectful, clean, quick and did a really awesome job. It was the first number I called and I'm glad I did. THANK YOU ROB.

I want to give a shout out to Mr Rooter employees, Jeff, George and Rob.First to Jeff. One year ago, in August, just before the big flood in Windsor, my drains between the kitchen and the bathroom clogged up (not the first time). I could not get them to move. This was extremely bad as my husband was very ill in a hospital bed in the living room. We called a neighbour, and he could not get it open either. So, I called Mr Rooter for help. But I kept trying to plunge the drains. By the time Jeff arrived (it was not a long wait) I had managed to get the drains running. However, I knew the problem was not going away.I showed him the tangled mess of old cast iron drains in the basement. He said it was too risky to put a snake down the pipes because of their condition and age. He sold me a $25 bottle of drain cleaner that would not hurt the pipes. It worked, and managed to keep the drains clear for a year. He didn't charge me a service call, and he said when I was ready to give them a call. My husband passed a few days after Jeff's visit.Fast forward to spring and my second job with Mr. Rooter. I had a bad fall in my back yard which gave me a 3rd degree sprain in my left ankle. I fell while trying to weed whack around a large tree stump root. I contracted a company to grind the stump. Unbeknown to the contractor and myself there was a sewer clean out buried next to the stump. It got damaged. I called Mr. Rooter.That's when I met Rob and George. They repaired the clean out, and raised it above ground so it could be seen. They also fixed another clean out so that I could open my gate. All for a good price.I asked them to give me a quote for the replacement of the house drains. They called in their supervisor and between the three of them they made a plan and I had their reasonable estimate in my hand that very day.I was unable to get the work done right away as I was leaving town, but we scheduled the work for the moment I got back.Rob and George were punctual, worked all day and took only 1/2 hr lunch and one morning break. They had to demolish an enclosure to get at the pipes. They did this without causing a lot of damage to the surrounding walls. They removed all the old cast iron drains, replaced tub, toilet, and 2 sink drains. They discovered the sinks were not vented, so that task was done as well.Rob returned the following morning to complete the job. They place was left clean. Amazingly, they came in under budget! Cast iron pipes are unpredictable, and there was a possibility that the main pipe might be clogged all the way under the floor. So they quoted me the worst case scenario. It didn't happen.. They didn't have to break open the floor which saved me $1,200.I am over the moon happy with the work and the price. These men are polite and hard workers. They cleaned up after themselves. They had my best interest in mind and didn't try to up-sell me. They got what needed to be done, and done in a timely fashion.I would hire them again.E.G. MacDonald

Gerard was awesome, showed up on time. Very professional, and explained things as he went. Did a great job and cleaned everything up afterwards. Will definitely for next plumbing need!

I had a plugged toilet. This company sent out a plumber (Gerrard) within 30mins. Gerrard was polite spent a lot of time troubleshooting the problem and explained what he was doing. Even showed me how to use a toilet snake. Great service all around. Will definitely use their service again.Brian in LaSalle Ontario

We had to order the part ourselves, and he just charged a flat rate to install. Good job.

Technician gave me a text the day before he came in and for added security the company sent a photo of the technician that day,.Technician called on arrival, dealt with my 20 year son, called me before doing work to give me an estimate and then called afterwards to tell me what he had done and where the problem was.Very professional, really impressed. Definitely recommend..

I highly recommend. Every staff I interacted with was so kind and professional. Jake worked hard at my house today (6/6/2023) performing important repairs and was very courteous and communicated well. Thank you

Mr. Rooter Plumbing offered us a wonderful service. The appointment scheduling, the reminder and everything related to customer service was outstanding! They fixed our Dishwasher in a couple of mins. Austin did a wonderful job fixing our issue and went above and beyond to find a solution for our problem. Its the first time I've needed a plumber in Windsor, and if I ever need it again, I wont hesitate calling Mr. Rooter. Great work, good price and awesome customer service!!