Harding The Fireplace

The sales guy John really does not know how to work with his customers. We bought a Regency U39 gas stove and wanted the brushed nickel finish as shown in the catalogue, Originally when we got the quote he then showed us in the catalogue that we were getting the black one, we said no we wanted the brushed nickel finish" then he told us it would be another 400$ but because he wasn't clear he would give it to us for only $250

Trust - Integrity - are so rare in business today.I called the Harding because my gas fireplace wasn't working properly. I expected a service call to my house and a $200 charge.Instead, The fellow I spoke with on the phone from Harding asked me a few questions about my fire place, suggested I replace the wall switch because that is usually the culprit" for the kind of trouble I was experiencing.I replaced the switch and voila - my fireplace is fixed and working perfectly again!Thank you so much to Harding and the folks who work there. I will be sending my friends and colleagues to you as well any future business from me.I'm shocked in a GREAT way!"

Called to schedule an appointment to have a fan installed on our fireplace. Was told that someone would be here October 27. Nobody showed up on that date. Called back and was told that I didn’t have an appointment for that date it was December 15. Clearly marked it in my calendar for the 27th but didn’t say anything. On December 15 we waited at home all day expecting a technician. Nobody showed up, nobody called. That’s two days wasted at home waiting for someone. Harding is obviously busy enough that they don’t need our business but a little common courtesy would have been nice.

Got there a few minutes after they opened this morning to see about gas inserts for our fireplace. The 'technical sales rep.' took only a very cursory look at my detailed drawings and immediately announced there was only one manufacturer and one model small enough to fit in our fireplace. I did get that manufacturer's brochure, and back home it took me only a few minutes to see that two of that manufacturer's three models would fit! Also, questions I had were dismissed with stock answers (That's the way it is, take it or leave it attitude).They are obviously not interested in sitting down to discuss nor in getting my business.

I had previously been to Harding The Fireplace last year to purchase a new BBQ and was pleasantly surprised by the wide selection of brand names and options they had.However, I recently purchased a gas fireplace and had it installed in my home by Harding The Fireplace. Everyone from the sales person to the installer was extremely courteous and a pleasure to deal with, not to mention how much I saved during their Napoleon fireplace sale!! Highly recommended!

Jamie and Jason did an amazing job on our new Dracme mantel installation. The whole fireplace box was re-framed to be wider, drywalled and then the mantel installed - and they did a perfect job. They were very professional and friendly installers. We highly recommend their work!

I recently purchased the Napoleon Prestige 665 Grill from Harding The Fireplace. Excellent customer service and overall experience. They were happy to answer any and all questions during my initial purchase. They explained the grill in detail, and walked me through the initial set up. They went above and beyond after the point of sale. Delivery and assembly were professional and timely. Highly recommend purchasing your next BBQ here.

Have called this place numerous times. No one picks up. I called last evening and was very pleased that someone picked up but he then said service is closed but give me your number and I will have someone call you. Still no call. How disappointing. Just moved into area and want my pilot light turned on. Sounds pretty simple but can’t get serviced. Very disappointing to see the lack of customer service.

Clive, the sales consultant was as nice and professional as they come. Came and provided a quote for a Valour gas fireplace to replace our old fireplace. They were significantly lower than a competitors quote. Never any pressure. We want ahead with Harding and the installers were excellent and well prepared during these Covid times. Highly recommended.

I would strongly recommend folks to avoid major purchases from Harding the Fireplace as they will do a sloppy install and abandon you when the fireplace does not work. I paid over $8,000 for the wood stove and install. However, it was quickly apparent that the stove would not draft and the fire would die out. The technician from Harding came by, saw it for himself and agreed that this is a major problem and will need to be re-installed. Unfortunately, I didn't hear anything more from this. When I followed up, I was told the big boss forbid them to fix it. Shame on you Harding for treating you treat your customers like their disposable after you collect your $$. Dishonest business practices. Wasted $8,000 on these guys.