Safe & Secure Locksmith Ltd.

Such a wonderful and amazing group of people who run this establishment. We send them out to clients who need installation of smart locks that integrate with our security system and home automation, as well as commercial client's who need electric door strikes to be installed that integrate with security and automation.Their services and their patience, professionalism, and positive attitude are pillars of their success that all companies should follow. Thank you very much for the excellent service, hard work, and dedication!Highly recommend getting these guys for electronic smart locks, our clients absolutely love them and the convenience and freedom they have is what they rave about the most.

Horrible, no clue about locks. Brought my back door lock for an apartment building into them with a handle issue. I figured I would have to get a new lock. They brought out a new lock just like mine. I asked to have it keyed to same key as old lock. He said I would have to go get my front door lock and they would key it to the same keys that came with new lock. I finally got him to understand that there was no difference between keying the lock I just was about to buy to my existing key. If I would have done it his way I would had to cut 30 keys for all my tenants. They wanted $87 for the lock and another $29 to rekey the new lock. I left and went to another key store. The same lock was $85 and they just took the tumbler out of my old lock and put it in the new lock for no charge. Will never go back to this store ever again! Should have gave zero stars.

Service: 9/10Came here to get my key duplicates done thirty minutes before closing. Guys we're super nice and took care of copying my keys in an instant. Was in and out in 5 minutes. Keys work perfectly.

Told me my service call was 1 price and I was charged 30% more. When I reached out to them about the discrepancy they couldn’t be othered to respond. Very unethical company. This is now how you do business.

They took the time and patience to fit my car key. For the price I paid, I got a lot of service. And most importantly, the key works at the end!

My experience was and is unpleasant. They cut me a new key and fob and it took a month before the immobilizer started taking 10 minutes to release my key. I couldn't find my receipt but when I finally found it I called them and had one of their techs call me and tell me to take it to the dealer and that it was no longer under any warranty.They obviously take no responsibility for their work. I won't even get into how they just showed up when I used their website to request a quote from them. Unfortunately I just assumed they were the company that I did give the go ahead to do the repair, until that company showed up when they were almost done.Any company that says it will not stand by their work and whose warranty is only a couple of months long is a joke and not worth giving your business to.

the locks in my home were working fine for 14 years, had this company come out and recode the locks. Did not use the lock too often, but within 2 months the key got jammed in the cylinder. Probably not a coincidence, they sent the locksmith out and blamed it on my Old locks" then charged me $65 for the call out. I called the company and they told me they only warranty for 1 month. First and last time i will ever use or refer this company. 0 stars"

Arrived quickly, worked efficiently.They charge $195 to unlock a car door. ($95 base charge, balance is the service fee")"

Open 24hrs is deceiving. Don't drive to the address without calling first.They are neither open Saturday nor Sunday. You have to book an appointment.

Writing this review out of principle, please read before you start business with safeandsecure locksmiths, especially concerning Morstise locks as they will not fix them but rather only try and sell you a new one (505CAD excl. tax and excl. install), which is fine expect if you dishonest about the matter.My Mortise lock broke, a little metal spring lever broke in 2 due metal fatigue (pic attached). I know this as I opened the lock and found the broken spring in there. Then brought the lock to the locksmith and asked if they can order or make this metal lever. Their answer (and to be fair yaletown locksmith had the same answer) that you cannot and should never open a Mortise lock and that it cannot be fixed only replaced.Safeandsecure said the lock is put together with pressure machines tensioning the springs you can find inside the lock. I was skeptic and found out this is absolutely not true (that why I am writing the review) you can youtube this or believe my story. They did already prepare an invoice for me to sign for a new Mortise (505CAD).I was disappointed and took the lock home, I took a metal cutter and cut the lever piece out of a metal strapping coil, bended it in shape, put back in lock, reinstalled the lock, nothing special about that process and put everything back together with 2 hands and 1 phillips screwdriver in 1 hour. To my own surprise it works 100% great. I never worked with locks before.Point being safeandsecure very obviously was not interested in repairing my lock, but rather in selling me a new one, he tried to make that happen by telling me a fat lie.Very disappointed with such treatment, they should not call themselves locksmiths as that implies repairing and making locks, instead they should be honest and state they only sell and install new locks (at least for Mortise locks) instead of telling me false truths in the hope I am desperate (when you front door lock is broken you in a rough bargaining position) and or gullible enough to take their word on it.To be clear I provided safeandsecure with the same pictures that I attached below. Would love to hear your response safeandsecure.