Island Ultrasound Services-VIHA

This is the most unprofessional and rude service I have ever experienced. Went in for my first ultrasound very excited. The technician was short and rude and acted like I was 1 in 10 people she had to rush through before she could take her lunch break. She was miserable and wouldn’t talk at all during the ultrasound or even show me where the screen was to look at. I went from being excited to experience my first ultrasound to leaving in tears. The technicians should enjoy their job and at least have some compassion and kindness. I called the office ahead of my second appointment to request a different technician for my second appointment as I wanted it to be a happy and positive experience. The receptionist was very rude and did not care that I had had a technician the last time who was rude and cold and told me there’s nothing she can do to prevent it happening again. I’m requesting my doctor book me at west coast family medical imagining for all future appointments.

I had been given an appointment for 2pm on Monday, December 5th. I showed up to my appointment at 1:50. After checking in, then sitting in the waiting room. They then called me up to inform me that my appointment was not until the following day. Even though there was 2 audio recordings confirming the time.

I have had 2 appointments here. One with a sad outcome, and one with a terrific outcome. Both times I was treated with genuine care and professionalism by warm staff members from the front desk to the tech to the head radiologist. When I saw that my 20 week ultrasound would be at this clinic (tomorrow...yay!) I was really happy as I have not had as great an experience at the other local clinic or medical imaging at Vic General.

This was our second visit today. The first Ultra sound technician was super. The woman we met the second time today was the exact opposite. She yelled at me since I moved on the chair while my wife was being scanned and asked me to keep quiet. I took my hat off and she again yelled at me to keep quiet. May be I should have been tranquillized or may be she is used to scanning at the morgue and the slightest movement scares her?She again stopped in the middle of the ultrasound, and glared at me and asked what i was doing on my cell. I showed her I was reading articles about ultrasound, and she accused me of taking pictures. I showed her what I was reading with my cell pointing down to the floor, and she asked me to delete pictures. I told her I wasn't taking any pictures and then pointed at the sign which showed not to take pictures. The sign said recording is not allowed and nowhere did it say cell phones are not allowed.At the end of the test, my wife asked her if she got everything she wanted and she once again went ballistic on my wife and said she was not a doctor!What a miserable woman and she doesn't deserve to be there as she brings bad name to other hard working health care workers!

Worst ultrasound experience I have ever had!!! I was so excited to see my baby today but the screen for me to watch was blank. The tech made no attempt to try and get it to work. I understand that she needs to be able to see her screen but I would have appreciated even the slightest angle towards me so I could have seen too. Instead I got to leave with 3 very poor images of my baby, not one glimpse and with a very deflated mood. She didn't even let us hear the heartbeat. She was definitely not a people person and needs to work on her bedside manner. I will request that all my future ultrasound appointments do not take place here. Unfortunately it doesn't give me an option to leave less than 1 star because even that is too generous.

The front desk staff was very cold and rude, the wait time wasn't bad I only waited 15 minutes to get in. Both techs that did my ultra sound were very nice, one was a student and she was kind, informative and professional, and so was the other tech who came it to check on her work. They made the 3 stars happen. Perhaps look into employing front desk staff who are friendly and kind. If you choose to work a job interacting with the public you should have people skills and be personable not rude.

I arrived quite early and without my care card ( forgot at home). The front desk lady was very understanding and checked me in after doing her do diligence. I had the scan done almost a half hour before my scheduled time by a very professional, pleasant technician. My experience was very positive.

i’m so upset. i’ve been in pain for months and trying to figure it out with tests and ultrasounds but i don’t have a family doctor and i let the receptionist and technician know that and they said that i can go through telus health and everything is connected through my name and health number. so i get ultrasound and patiently wait another week in pain for my telus health appointment just for telus to tell me that since the ultrasound place didn’t give me any authorization forms no one can access my ultrasound results at all. i’m so upset and in pain, i know every health system is a mess rn but please do better because i didn’t even know there’s such thing as an authorization form and that telus appointment was a tiny beacon of hope for me and now i’m soooo disappointed again.

Very rude personal, nervous, unprofessional and long time to wait. Please try to avoid this place. I prefer to stay away from here.

Great experience here! I wish I remembered the name of our tech but she was lovely and welcoming, and I felt really listened to and cared for here during a vulnerable time for me.