Shoppers Drug Mart

Officially THE WORST PHARMACY not only in CAnada but ON the whole planet, and trust me, I have been to many pharmacies as I basically grew up in hospitals. When I was released from RVH hospital at barrie, I came straight to Pharmacy as my doctors ordered me to take them right at 8 am. They made me wait until 9:30 am, by which I was so dizzy, nauseous, and about to have a breakdown. I am deaf, which makes it all worse for me. They then wouldn’t believe me it is me, I could not even stand up, after proof, they said it is 72$, and to pay. I was about to fall, and I had to worry about payments, Mind you, the hospital said all my medications are mandatory and FREE for the first 6 months. I am also covered by insurance. I did not have any money as I was just discharged after 17 days in hospital. I literally had my wristband and everything. I asked, literally begged that they would let me take my 8 am morning medications, which I was already late for, and was feeling the side effects of not taking them. They made me wait for another pharmacist, whom said yes it is covered, and now you owe 27$…. I said at least take me one, it is literally life threatening, as I was in a coma two weeks ago. They didn’t. I felt so bad by the time I got home that I was vomiting, and had a whole panic attack. I called my mother, who called the hospital who confirmed that yes! They are indeed all free and covered. So I am now waiting for my mother to get them. I am so done with the pharmacists who worked there on friday June 16,2023. The hospital knows if something happens it is their fault.

Unfortunately I did not read the reviews before I went to the Alcona Shoppers Drug Mart in Innisfil. I was very excited to take my prescriptions in as I was new to the area. Handed them in and was told that a file has to be created for me and that my Driver's License would be needed. I refused to hand over my Driver's License even though I was asked for it several times. She then asked for my health card which I gave to her. I was in shock as I have never been asked for my DL or health card in order to have my prescription filled. One prescription was filled and was told that the pharmacist would talk to me about the medication which did not happen. After this experience I requested to have all my prescriptions returned to me. I'm a minority and don't know why we are treated differently.I followed up to the 'owner's response' which was a waste of my time. I was told that someone from the pharmacy would call me which did not happen even now which is several months later.Don't waste your time going there, customer service is terrible.

I had high hopes for this pharmacy. I’m not sure how they keep track of the medications they dispense, but whatever it is, clearly is not working. My medication history had not even been updated on the app. When I call, they have no history of me being there before. I’ve been going there since 2018. Nowhere else. Until now. Not they anyone cares, but I will be switching pharmacies. These are medications that I need to take daily, and I cannot afford mistakes like these. I won’t tell anyone to avoid this pharmacy, but do your research first. We have many other pharmacies that seem to have a better grasp of their procedures. You would think management would fix this since there are so many negative reviews about the same issue. It’s a shame, really. There are many great people working there.Update: As suspected, Shoppers offered the same generic response as in the other reviews. Oh, well.

i was at shoppers drug mart in innisfil today and when i entered the store the floor was so wet in the entrance it was a falling hazard also they have 2 accessible parking spots and one of the spots was used by the people that plow your parking lot to pile all the snow up making this accessible spot unavailable which is not allowed

Pharmacy contacted the wrong doctors office for prescription refill after they extended prescription that I have been on the past 10 years. After their OWN mistake I will now be out of my medication because my doctor is away for 2 weeks. It was a younger lady that answered the phone and was extremely rude off the bat.

My dad was just in your store this morning to pick up a diaper which associate last night put on hold for him and said he can come fist thing and get it . A woman with streaks in her hair was very rude to him and he felt racially profiled. He never had an issue with this before and I’ve lived in the area for years . I will be escalating this to head office as nobody should feel this way in your store . Some people can’t accept diversity in there communities but it’s going to happen no matter what.

Cashiers very friendly and helpful.Store is very clean.The only issue I have is every time I go into the store and buy an item on sale I’m informed they haven’t taken the sale price down and sale is over.Not exaggerating when I say it happens every time I go in.

How does this location not have scooters for injured customers that are immobile? My sister went into your location yesterday on crutches; she had lost balance and had dropped a crutch. There were two employees that saw her drop it. No one came to help her pick up the crutch and proceeded to watch her attempt to pick it up not a single budge in arms reach to help her. Absolutely disgusting. I could not imagine not helping someone and giving an offering hand to pick up someone’s crutch when I see it fall .

The pharmacist by the name of Nicole was unbelievably helpful and kind. She made me feel welcome and got my meds in order without having to contact my PCP. She was super sweet. She’s in the perfect line of work. She actually made my day better!

Slow, unfocused, very rude and pushy. Always left feeling uncomfortable &confused as nobody is ever happy , caring or considerate at this location. It’s a completely miserable atmosphere.