Koodo Shop

It was my second day in Canada. Alice and Edwin are very kind, helpful and supportive. They helped me patiently to get my local phone number. I really appreciated their warm-hearted services.

Very knowledgeable and helpful personal. Alice Ji helped us to choose and setup temporary phone number for our visiting relative. She was efficient and courteous. Thank you!

Edwin is actually a good soul. He was so speedy and friendly, I had such a great customer service experience with him. He made my whole day better!

We were there just few minutes ago. I have never recieved such an amazing service since i came to vancouver. Edwin was amazing. he went above and beyond and solve a problem that was unsolved for few days. Thanks Edwin . i will only go to richmond koodo as long as edwin is there :D

Just recently I bought a new iPhone and started an account at Koodo through this shop at Richmond Centre. Alice J was truly exceptional in the service she provided. She was extremely patient even though they were very clearly understaffed. She was very meticulous in the details of the service and contract and went out of her way to give me the best deals available. She even helped to transfer all my data (a lot) which I was not expecting, but am very grateful for.The next day, I brought my wife in and she also helped her get a great deal in transferring her contract too. Again she was very approachable and knowledgeable about the available options. I could see also that she is very friendly and conversant with Chinese customers.My observation is she seems to be the go-to person at the booth whenever she is there - most of the staff seem to rely on her for the difficult technical issues.To the owner: you should really consider her for a promotion as she is going way beyond her duties and is clearly leadership material. And no, I am not a friend or related to her in any way - she is just an exceptional support person that I had the pleasure of meeting this week. I worked in engineering companies for many years so I have a very good idea what makes for excellent customer support.

Dear Sir...I get the service from a lady at Rice center n I'm happy with her service , but something i really need to mention , with the standing over many of hours ,it is very tire to them , all I know is , with good team n good business, first always treat the staff well before can grow more to the business, sorry for me to suggest it ,thanks for your timeWarm regardsHeidi

Alice J at this Koodo store in Richmond Center is great. She provides excellent customer care when I need to replace my SIM card today. I also bought from her my phone at the last Black Friday promo. She is very knowledgeable and very patient in checking out the customer's needs.

Worst Koodo in Richmond. Extremely unprofessional—just go to the larger Telus store beside them. Waited for over an hour for service because they were taking their sweet time chatting with friends, didn't even acknowledge that we were waiting. Ended up just going to Telus store for our needs—which they handled within 5 minutes of entering the store.

Alice J, did an excellent customer service , she help me and answer every question that. I need , Thumps up. Way to go Alice . Thank you again Alice for your help.❤️

Alice was super helpful when I lost my sim card. She helped me connect with Koodo and did everything she could to make the stressful experience better. The customer service was stellar and they have great hard workers!