L.L.Bean

I like the clothes, although many large sizes have a strangely obese fit. The shopping experience here is consistently bad. I went in 4 different days trying to spend a gift card, and hated the visit each time. The sizing available is typically ridiculous with way too many smalls and extra larges of everything. The clothing selection is different from the website. The staff appear to be working here as punishment, or perhaps as a work release program. All but 1 I've seen has oozed hating their job, and not cared about the store. That's fine, but I don't think I'd notice it at clothing shop unless it's at a certain level. I have a wardrobe of many LL Bean items, but don't recommend going here at all.

5 staff in the store, and literally the only two customers for 10 about minutes and nobody even acknowledged we were in the store. Was interested in making a purchase but out of principle decided not to… even if the yeti stuff was 25% off

Bought a pair of jeans here for 100$ a few months back. Part of the reason I bought the jeans was because the sales lady said they had a good return policy. After a few months, the garment began to fail in the thighs. I called and asked if I could bring it in as I live about an hour away. The lady said it would be no problem.Cool.Get there and argue with the manager for about ten minutes about the jeans. He told me that the fact that i used them for work meant that it was outside of the intended purpose of the garment. I said that they were jeans, people wear jeans to work in. He told me that he wouldn’t take jeans back if people had so much as gardened in them. I kept asking for a written policy or something, because I thought it was unreasonable that he wouldn’t take the jeans back. He had nothing to give me expect for a sign that said the store wouldn’t accept a garment back if it was used outside of its intended purpose. I asked what their intended purpose was. He told me they were a “fashion Jean.”I called corporate and asked their opinion of this, and what they explained to me is that it would be no problem to return the Jean had a bought it online, but in store, it’s at the discretion of the manager.What I find unbelievably annoying about this is if you check their website, LL bean often describes their jeans as “meant to be well loved” or “rugged” and “tough.” The jeans I bought also just aren’t nice enough to be some high end piece of clothing. They’re jeans- jeans that the website implies can be used like jeans.Nice to drive for more than an hour and argue about the definition of jeans with some random dude. Guess I learned why this store is empty every single time I go in.

Great clothing store. Plenty of options for people and dogs! Nice accessories as well. Seasonal selections and new stock often. Staff have always been friendly and respectful.

I saw an older man come in for something and the cashier told him they didn't have it but that he could order it online and it would come to his home. I personally don't order online if at all possible because I have had to freeze my credit cards and obtain replacements three times.I wish stores would order items for walk in customers- especially people that may not be savvy about ordering safely. I appreciate the store that does this for me. It's like a missed opportunity to provide a service and your product. A missed opportunity for a repeat customer.I like the quality of the products !

I have to revise my review. Selection never seems to be updated. I understand the challenges in retail right now but nothing new for weeks? No incentive to pop in.The CS is just so indifferent to put it nicely. No one says hi, no asks if you need help, no one at the change rooms. I like browsing on my own but no service at all?I really want to support LLBean and would be sad if it closed but honestly more effort in all areas is needed.

Nice merchandise. My ex-mother in law is a devout shopper in the US locations and this is the first time I had the opportunity to drop by. Selection was average but the most off-putting thing I've noticed was completely lack of service. No one greeted or asked for help. One person was folding and made limited eye contact. Two salespeople were at the till talking to each other casually and zero eye contact. I made a huge lap around the entire store which took me five minutes; absolutely nothing, not one word. Not even a goodbye or have a nice day.I saw the help wanted sign and asked my older daughter who was accompanying me if she wants to give a try. She shook her head as she doesn't want to work for a place that didn't seem to care for basic customer service nor sales. She's happy enough with the lineup of interviews from other retail firms eager to meet her over the next few days.No thanks; I'll stick to the online website.

High qualitymerchandise. We get fannel pjs for the family & ourselves every Xmas, they last for years. The Pima cotton T-shirts wash incredible well, keeping their shape & color.

I do love this store and their products. Definitely, one is buying quality garments. But the price is a bit much. Occasionally, as in today, one can find a great deal. As it was a gift, I had no problem paying the already inflated American price badly converted to Canadian.