WIRELESSWAVE | Cell Phones & Mobile Plans

Getting a new phone/plan is always a hassle with crazy rates in Canada. I had the privilege of having business with Mo a couple times and I found him trustworthy and honest. He does his best to get a good deal for his customers and provides excellent customer service. I highly recommend dropping by this shop and talk to him before buying a phone or changing a plan.

I recently had the pleasure of interacting with a mohammed in this store, they provide service through bell and Rogers, and I must say, I was thoroughly impressed with his knowledge, professionalism, and friendliness.From the moment I walked into the store, they greeted me with a warm smile and a genuine interest in helping me find the perfect cellphone and plan for my needs. They took the time to listen to my requirements and preferences, and then provided me with several options to choose from, all while explaining the features and benefits of each plan.What I appreciated most was their transparency and honesty. They didn't try to upsell me on anything I didn't need, and instead focused on finding a plan that would suit my specific needs and budget.Furthermore, their knowledge of the products and services offered by both Bell and Rogers was impressive. They were able to answer all of my questions with ease and provided me with valuable insights and advice on which plan would be the best fit for me.Overall, my experience with Mohammed was exceptional, and I would highly recommend this store to anyone looking for a knowledgeable, professional, and friendly salesperson to help them with their cellphone needs. They are a true asset to both Bell and Rogers, and I am grateful for their help in finding the perfect cell phone and plan for me.

Very disappointed. The sales person Sohail added mobile protection (without me asking for it) plan and told me that it's gonna be 6-7 dollars. Next month before I could cancel I got charged again but this time for 14.95 $ which is unacceptable. the mobile protection plan company told me that they are not responsible for refund , the sales person Sohail is telling me that he is not responsible either. it is a rip off I wasted 21 $ dollars without asking for a service, it was forced on me.

The staff who work here are excellent and I highly recommend going to wireless wave to get set up. Everyone there is knowledgeable, friendly, and they put effort into getting you a good deal. They also compare all plans across service providers, and then found me what works best for me. The value is excellent, but aside from that, when the phone service provider tries to say oh

Very helpful staff. The gentleman (Mohammed) got me the best deal ! He went above and beyond what I think a customer service agent should do. He was very patient with me. I would 100% recommend Wirelesswave :) I am very pleased with the service and staff here. I am saving money with my brand new phone. My hat goes off to this young man, who understands what his customers want in a phone. I can't say enough what a positive experience this was. Although I switched carriers, I still get to keep my number! Very pleased with the deal I got. Very friendly people here!!

Great customer service, nice place to buy all your mobile phones.

I dealt with Mo at wireless wave, he was professional and extremely helpful. Mo really made the whole process very easy. Many thanks!

Do not leave them with phones to be returned. We did ... Bell said that one of the three phones was not returned and we got stuck with a bill for $440. Despite numerous, calls, messages and promises by the Store Manager (who has now disappeared off to India for two months) and the Salesman who sold us the upgrade phones that the money would be credited to our account, we have not yet received anything. The store will not give details of the Wirelesswave Area Manager for us to call him/her and they do not return our calls to Customer Service. The latest promise was that they were preparing a pre-paid credit card on February 7th 2023 for us to use on our account. This hasn't arrived either. I guess the legal route is our only alternative. BEWARE.

I was too confused while buying new mobile. Mohammed who is very friendly, knowledgeable and honest helped me buying best phone at cheapest price. Thanks to him and I will refer him to my family and friends!

Amazing customer service!!! There was some technical difficulties with the system and the employee that was helping me (Davian) was able to sort everything out! I ended up leaving for other commitments and he would call to check up on the issue! He was still dedicated after hours to fix the problem, which he did! I highly recommend if you have any issues at all or need a phone line to go see him, as he’s friendly, committed and patient!