Belmont Family Medicine - Dr. J. Kim, Dr. N.G. Pearce, Dr. R.A. Mee

The doctor himself is not the problem. The issue is poor reception staff and horrible phone etiquette. I have been trying to call back, as prompted to, to discuss my test results...and I have been calling since the morning and it is now 3pm and still getting a busy signal. If you want your patients to call you back then actually answer your phone or have a separate line directly to the nurse. Or better yet, try email as it is 2019.

They finally have some one different on the front desk. She's really nice and quite efficient. Took a long time, glad to say my exchange with her was professional and courteous, no stress at all.

Very rude staff - at least the ones I have interacted with. Last time I called, I had called at 9am asking if they had any available appointments to talk to my Dr about a medication refill, and before I could finish, the receptionist rudely interrupted me saying I can't hear you!" so I apologized and repeated myself

It's a busy office. As a result, I've learned to expect to be put on hold when I call in. If you are looking for quaint and charming, this might not be the best place for you. They are clinical, efficient, and are noticeably better at being proactive. I find that the doctors listen and are consultative in their approach. I have found that going in well-prepared made a difference. This allows me to quickly get to the point and accurately describe what's happening. This leaves more time for questions and consultation.

How do I put a ZERO star. I have been a patient of this office for 36 years. 2 doctors later and Dr. Mee a rookie in his profession becomes my GP. Great. This doctor forgets to book major appointments after a MVA. He fails to read charts when you have spent weeks waiting for an appointment. He lets you leave in pain with no course of action whatsoever. I had seen him recently about a problem that landed me in the ER. Instead of taking me seriously and looking at a simple blood test, I was toldnothing was wrong and I should now schedule and appointment with my GI as he doesn’t know what to do. Guys just stops doing his job. I then get a call from a specialist I am seeing stating that I have a bad infection and I would definitely need antibiotics. HOW IS THIS OK!!! Just poor poor professionalism on his part. When I’m there I feel like I’m in the twilight zone. The big white receptionist is also awful at communication and shouldn’t be in a profession where speaking to people that need help is the task. The receptionist even had the audacity to try to tell me I didn’t have an infection like she’s a doctor then denied me being able to speak to the nurse about it, because any patient knows doctor Mee books 3 weeks out! Such a sham of a place. Crooked, rude and unprofessional is the least of it. If you want to live your real life , don’t come here to see dr. Mee.

Missed a call last week, been trying to return the call ever since. Phones off at 11:30 and don't come back till after 1:15.. Nightmare since the founding doctors retired

You are almost unable to get anybody on the phone. It is always busy. Once I took it upon myself and drive all the way to the office, as no one hardly answers the phone, I noticed the staff is yapping and the phone receiver lies beside the phone, as the royalty does not want to be bothered by the patients in need to talk. The staff is appalling. If you are seriously sick - you might be in deep trouble with this office. Outright SCARY!

I gave up leaving voicemails . I have never seen a front end reception desk be so incompetent. I saw my saw my daughters specialist April 2018 and I just got my follow up appointment a year later. My pharmacist was so frustrated with this is office . My daughters refills was finished and they needed a new prescription. My pharmacist recommended I see another doctor.

The Drs Are absolutely amazing. Theres obviously something wrong with the persons" working the front. I have an idea who it is. I'm sure every patient knows and of course the drs would know too.I know sometimes its hard to fire a person... but this is getting in the way of everybody care. its risking peoples lives.Please make the hard call and do what is needed.or if I am totally wrong... please just hire an assistant. no harm no fuss"

I love my doctor but the receptionist is absolutely awful. The phone is always busy whenever you try to call, you have to spend a good hour or two just to get through most days. Yet when you're in the waiting room they're never on the phone? Seems odd for a place that is apparently so busy. I recommend calling in the afternoon if you can wait that long to try to book an appointment, you MIGHT get through. Definitely faster going to a walk in clinic if you need to see a doctor that day. When you are lucky enough to get through to one of them they are rude and impatient, definitely not the type of person who should be working in health care.The only redeeming quality of this establishment is that the doctors themselves are fantastic, very knowledgeable and always happy to answer any questions you may have about your health.In short, if you are willing to put up with a terrible receptionist in return for exceptional doctors then I definitely recommend Belmont Family Medicine. If the minor inconvenience of having to deal with the receptionist is too much for you, then perhaps you should change doctors. Because it doesn't seem to be changing any time soon.