Flight Centre

Just finished booking our next trip with Francine from Flight Centre in Newmarket. She was fantastic as always to deal with. She has been booking our trips for over 7 years now and I can't imagine booking with anyone else. Our next trip is to Maui with extended layovers in L.A. and Vancouver and she was great with getting everything booked with our unique schedule.

We've booked 2 trips this year with Amanda McFarlane. She was amazing! She helped us pick both resorts and we couldn't have been happier. We will absolutely be booking with her in the future. Never had a better experience!

Well, I am not happy with Francine from Flight Centre. I called Flight cente and Francine returned my call. I explained that I was traveling with my daughter who was turning 50. My son would meet us. He was flying from Phoenix, Arizona. We were meeting to celebrate my daughter’s 50th and 5 years of her being cancer free. I explained all this to Francine. All seemed to be fine. However, from the moment the trip was paid for Francine was unreachable. I thought that’s fine everything can be done online.We arrived at the resort that Francine did a great job selling me on. She said just newly redone, I just travelled there to check it out. The resort is five star. We arrived anticipating a great celebration. We found a resort that was geared to five and ten year olds. I have no problem with children, however; my adult children and I were looking for adult entertainment not go fish at a children’s carnival. The night life at the resort ended at 10pm. Francine all I can say about your listening skills and your ability to book a trip that suits the people who are traveling it is non existent. Shame on you for what you did to my family and I. Francine you got your commission from me but you will never get another one. Indeed Flight Centre will never get another commission. I would give a zero rating if I could. Furthermore, just read the owners response to my negative review of Francine and Flight Centre. All I can say is “ nice blaming the customer for the less than stellar work of your employee”. My decision stands Flight Centre will never get my business again.

Be careful using the travel agents here. They will always answer your call and respond when they want you to book a vacation but once you are at your destination and run into any issues at all they act like you don’t exist and don’t return any calls.If you are a returning customer who uses the agent multiple times you get great service but if your a first time customer you basically get treated very very poorly once they confirmed your booking.I also after found out I could have booked my exact vacation cheaper not using the agent.

We booked a large group trip through Amanda M. and she helped us select a great resort within our budget that could accommodate all of our needs! Her communication and assistance was top notch! Highly recommend!

I walked in looking to get info on a trip I wanted to book for myself. Francine helped me so much. I had never traveled alone and this trip I would be. She made me feel so reassured, answered all my questions to a point I was ready to book on the spot with her. I take flight this week! Thank you Francine

Amazing and fast service. Amanda McFarlane was instrumental in getting our dream trip booked. Knowledgeable and had great insights to things we didn’t even know we wanted in a vacation. Thanks Flight Centre

I am a person who travel a lot, at least 2 times per year.My experience here was the worst in my life.Erika put wrong names in 2 tickets( my mom’s tickets and my wife’s tickets) and I was trying for 10 days to reach her and email her every day and she never responded back to this dayShe told me that she gone help me and apply for ETA for my parents who coming in Canada for a month and she never did it.After 10 days my wife walked in and someone else took care and changed the names after she was waiting for 3 hours.Worst experience ever.I will never ever will book tickets with them again.

This past week my husband and I booked a trip to Jamaica to an all inclusive resort in Montego Bay. Alyssa Reid was exceptional to deal with. She was knowledgable, personable, experienced and tuned into our needs quickly. Would highly recommend Alyssa!Thank you Alyssa we hope to do additional business with you in the future.

Found a great price on google flights, but entered a death spiral trying to actually book it. Kyle help me get the same price while also taking care of all of my parents' special needs as seniors travelling from Europe. Thank you Kyle!