Motion

I've used Motion Canada extensively over the years and unfortunately will be looking elsewhere from now on. In general, many of their staff are great, courteous and pleasant to deal with, however, they have some folks that just shouldn't be there. There is apparently only one guy that can wire up electric gear motors. I had ordered product in March of 2015, it arrived in April 2015, sat on the shelf for 6 weeks (mid June). During those 6 weeks I contacted the one guy that could help me every week and he continually pushed the project over to the next week. It got to the point that I offered to pay him $100 an hour in the evenings or on a weekend to do the work needed. When I originally ordered the parts, Motion Canada quoted me around $350.00 to do the wiring. After 6 weeks of being ignored, in frustration, I picked up my parts and called another electrical shop in town. The guy there had drafted me up a wiring diagram within a day, that's all I was asking for, a simple diagram. He charged me $102.00 and gave me a whack of parts that Motion Canada didn't include - which incidentally, would not have had my system meet electrical code. I have since found other suppliers to bring in these electric motors and parts that I need. Sadly for Motion Canada, one other pneumatics project that I was also trying to get assistance on from the one guy also fell through - that equates to a $30,000+ loss for Motion Canada.

terrible costumer service! they have no sense of urgency. I talked to two different costumer service representative and no one was able to help me.

Very nice facility, good respectful people and my part arrived on-time and well priced!I believe there is some inexperienced people, but you got to start somewhere.

Ooo. very nice working & production limited. so I am very very very happy.

Terrible service, bunch of dirtbags working there!

I am still trying to get a hold of somebody to order parts. Email phone nothing seems to work. I'm thinking maybe smoke signals. I used to just email one of their employees but I guess she has retired. Maybe it's time to find a new source .