Maserati of Troy

I walked in wearing a t-shirt and ripped up jeans (on purpose), and I had a great experience purchasing my Maserati (from beginning to end) with very nice knowledgeable staff. Mark in sales was great. Of course Maserati's need some extra care and maintenance, but when mine does I see Charlie in Service and he always takes great care of everything. I definitely recommend this dealership. This female who always walks in with a t-shirt and jeans gives Troy's dealership 5 stars! Oh, and try the real Italian espresso by the Lambo's, yum!

I brought my vehicle in for a service issue, I was fortunate enough to have had Charlie as my service advisor. I had explained the issue of a rattling noise I was hearing, so the following day I received a call from Charlie, letting me know everything was fine. Still concerned about the findings, Charlie took me to the service technician to better explain the reasons for his finding. Charlie’s customer service went way beyond, thank you again Charlie for all your help...,

These guys are the best. I phoned several times in one day to ask questions regarding the access code for a vehicle we purchased. Wound up driving to their service department and they were so friendly and courteous. They had us bring the car in the service area and they showed us how to input the code and operate the entertainment system.

Took my Maserati in for service. I made an appointment 2 weeks out. The day before i took it in, Dan from Service called me and said they were backed up and to wait another 2 weeks to bring it in. I said ok, so he rescheduled my appointment. I finally took the car in on a Wednesday morning and he said by the end of next week it will be ready. I said ok. He gave me a Cadillac to drive as a rental, even though i am paying the payment of and driving a Maserati. Today, 9 days later, he tells me they haven't looked at my car yet and that they MIGHT be able to do it tomorrow or he will try his best for Monday. Are you kidding me? When I drove a BMW, the BMW dealer treated their clients as royalty. Like their customers actually meant something. You would think a Maserati dealer would do the same if not more. Horrible horrible horrible service. Still waiting for a Service Manager to call me. I guess he was to busy to talk at the time.

Ask for ZACK! That is all I have to say!!! He truly gave me SUPERB service!! Very Informative, Smart and knows how to get the job done!! Companies need more Zack’s working for them!! He was extremely professional and deserves a raise!! Lol I had to add that !!! If I have to go back I’m only asking for ZACK! He is the Best!

I called the parts today to get the price & part number of two parts on my car Andrew answered my call. I received very bad customer service from him. I asked him if I can talk to your manger he said “ He is the manager”. I was shocked even more to see the manger is providing this bad customer service. He provided me the parts prices but won’t give the part number saying that I invested my time & you will go buy from somewhere else. I have never experienced this kind of behaviour from any dealership in the past. I don’t recommend this dealership to anyone.

Awful. Worst customer service ever... unbelievable, get better service from our GM dealer by miles. Agree with other poster, go to the Granville dealer for major service. For normal service go to Curts Auto a German Bosch shop in Berkley. They service Maserati. I would call ahead and make sure the have the unique German Ferrari oil filter in stock or get one from Amazon and bring it in.

Had a wonderful experience at my first Maserati service. Zack was awesome from convenient booking to help with service, to customer service, to honoring the deadline. So happy to be able to work with such awesome staff. Thank you All!!!

Most Professional, Friendly, Caring and Efficient in the service of their vehicles and customers.My Personal Sale's Representative was Mark.They were Pleased with my Return and in a few years I plan to acquire another vehicle from this dealership.Respectfully,F. R. III

I have been purchasing high end autos for the past 12 years. Range Rovers, Jaguars, Aston Martins and others so I have had a lot of experience with purchasing these types of cars and working with these types of dealers. That is why I can say with certainty that Maserati of Troy is the best dealership I have ever worked with. They have been outstanding to work with! I have purchased two Maserati Gran Turismo's the last 4 years and both of these experiences have been great. More importantly after the sale the service continues to be excellent! In fact I just placed an order for the MC 20! Justin Helsene the sales manager, is the sole reason why I purchased the first 2 cars and also the reason why I am buying the MC 20. I'm not normally this bullish on car dealers but this firm is an exception!