Polo Ralph Lauren Factory Store

Excellent customer service. I placed my order thru phone and the girl over the phone took my order really nicely and respectfully while the store was busy I was treated with no rush. 10/10. Good job guys.

I have never been in a store like this..the atmosphere is amazing..you enter the store and vibe hits you ..and makes your shopping experience amazing

Great service, I bought a beautiful aqua colored sweater, I've had so many compliments

All Staff is amazing, Specially ALTIF helps us alot really appreciated. Thanks made my day.

Everyone there is great!2 ladies were eagerly helping and looking out for solutionsHeather the manager was understandingThe man at the cashier was very polite

The one employee denied my friend a vest because she said she was going to resell about 12 of them. How could you deny a customer just to buy them all for yourself to resell . My friend feels embarrassed now . 0 stars if I could

I recently purchased a list of items over a zoom meeting. I found the experience to be very user friendly, convenient a day easy. The service was great and the delivery time was within 2 days. Will definitely be ordering again.

Went there to shop today and their prices are scanning wrong. Please be careful and check your receipts. My item was $180 and it was scanned at $300. ultimately you pay more even after you get so called Back Friday 40% discount. They even don't follow Canadian Scanning Code of Practice. Apparently they don't have that in their system. not shopping their anymore. very disappointed.

Best experience shopping. The staff was very helpful!

The woman who was helping me was very sweet and made the experience fun. However once I got to the checkout my experience went down hill. I had asked about one tax since my son is 13 but he is very tall for his age and doesn’t fit into anything but men’s clothes. The Polo store back home (Vancouver) does one tax and all you have to do is sign a form so I thought to ask. The girl seemed confused so I just asked if she could speak to the manager. She went over and said it’s only for kids clothes and it didn’t seem as though she was understanding what I was meaning to say so I didn’t bother. I bought my items and left the store when I looked at the bill I was unsure about the price so I went back inside to double check where the shirts had been. This is when I overheard the manager say “it isn’t our fault your son is overweight” while laughing with the girl. She said this without realizing I was walking by. I have never had such a horrible experience. The assumption was made that my child was overweight and this was coming from a manager. What can you expect from the people working there if their boss is speaking about customers like this. This experience has ruined the brand for me. I was able to get their names from an employee. It was Jody and Kerry. My son was very upset about this. If you shop here be aware of the manager and this other girl. I have seen other reviews about racism towards brown people from the staff at this location. DO BETTER POLO!