The Super Plumber

I had a problem with my toilet. It was leaking, and running constantly. I called and left a message on Sunday afternoon and they called me back Sunday evening. We scheduled an appointment for Monday. Aaron Knudsen came out, investigated my situation thoroughly and provided me three different options for service. I needed to have the toilet shut off valve replaced, and either the entire toilet or the wax ring replaced. I decided to go with the toilet replacement as my toilet was quite old (1970s). He had to go get parts, gave me an estimate of his return time. He came back on time and did the work professionally and quite quickly. Whole the cost of work through the Super Plumber is a little bit more, you are always guaranteed to have a good professional plumber arrive on time, and do the work right, the first time. Its guaranteed with a warranty. Highly recommend. I've used other plumbers who were cheaper and had to pay twice to fix the same thing, and have it not be up to code. Super plumber is one and done. Save yourself time and effort. Get it done right.

We are landlords living in Vancouver, we own a house in Victoria that is tenanted and the hot water tank died late Friday afternoon. The service we received from the Super Plumbers was amazing, from the first call with the dispatch to the last call with Ian the plumber, they were fantastic. Answered all our questions, responded super fast and had the tank replaced in no time! Ian was friendly, worked hard, and provided us with lots of options and an honest recommendation. Even our tenants said he was great and they are super grateful this was resolved so fast which makes us look like super landlords! These guys will be our choice for all our plumbing needs moving forward!

After 49 years and after the first big rain storm I had a water backup in my basement knowing that my drainage system was very old, I called The Super Plumber and one of they technicians arrived and had a look and said someone would be there the next day which he was. I was out and he phoned to say what some options were and I asked what would the whole job cost which he told me and I told him do the complete replacement. The Technician I had was Ken Mckie and for me he is definitely Mr Machine. As well as being a nice guy, his work ethic is unbelievable and it was surprising to see how much he had done on the first day all by himself. The first day was a Friday and because it was forecast that another bad rain storm was coming on the Saturday he said he would continue working that day to get as much done before the heavy rains hit. Normally Saturday would be a day off for him but he definitely cared about my situation. He normally would have some help with a big job like this but with lots of other people having similar problems all the staff were spread pretty thin so most of the time it was just Ken. When I saw the condition of what was used for drainage when my house was built it became very obvious that the complete replacement that I had approved was a good decision. The job finished yesterday and I feel so much better knowing that I have quality and well installed drainage and should not ever have to worry about flooding or drain backups again. So, looking for a quality Plumbing/Drainage company look no further as The Super Plumber is my number 1 choice and should be yours as well. Highly recommended, thank you The Super Plumber and a very big thankyou to Technician Ken McKie, definitely a Super Technician.

We had a sewer back up in our downstairs toilet and tub. Called Super Plumber around noon and they had Andrej, the technician, out to us before 5pm. The company helpfully sent an email with a photo of Andrej so we'd know who to expect. Once on site, he inspected the situation and provided a quote. He needed to use a couple of fancy tools to clear the clog, but happily he was successful. It's been a couple of weeks now with no further issues. I was pleased that the company was so quick to respond, sent a friendly and capable tech, kept to their quote and were able to solve our smelly problem so easily.

Received great service when a drain pipe broke. Got same day service from Thebsuoer plumber who sent their technician Joel out right away. He was quick, professional and courteous our drain is now better then ever!

Tech Ian White from Super Plumber performed a great job. Came in to fix a leak in the shower wall, which he did efficiently and effectively. He explained everything he was going to do, and why, and gave a clear quotation. He then checked the hot water tank which has had a long-standing issue. He explained how he would try to fix it and went ahead. He found the replacement part would not solve the leak -- too much rust in this fairly-new tank, and gave a break on the cost of replacement because he was already there. He did the work to use the existing tank warranty, reducing the cost still further. He then threw in a new expansion tank for free to make sure the whole job was done right." All through the job he was clean

Excellent service, they were on time, communication was great, lots of helpful information, and they're very friendly. Quickly replaced our hot water tank, and also came back and made an adjustment for us and that was quick as well. Thank you Super Plumber!

I can't speak highly enough about Aaron at Super Plumber. He did a great job at my house and would definitely recommend him. Communication was great and the whole team did such a great job arriving within 24hrs of my call and getting the job done right away.

Jake's customer service was superb

Austin did a great job. Made a rapid assessment of the job requirements and provided me with four options. After making my choice he did an excellent job. All work was completed quickly and professionally. A polite and obviously skilled worker. I would recommend Austin and his company for any plumbing needs.