Crunch Fitness - Waterloo

My AirPods were stolen from the women’s locker room, along with all my friends credit, and debit cards, and AirPod pros. $800 was stolen from her account. Apparently it’s happening frequently, specifically in the women’s change room. Be very careful leaving valuables unattended because people are stealing!

The gym is not bad. You really get what you pay for. That said, you should plan your workouts at off-peak hours. If not, you're risking of waiting a long time for specific machines. For the women's only side, some members tend to take out all the heavy weights out of the room into the main gym and it leaves you on a hunt each time. Some reviews mentioned that it's hard to cancel the membership and that's true for pretty much all gyms.

Be careful with leaving your belongings in the change rooms, I left my wallet and other belongings in a *locked* locker and had it broken into and had over 200$ and all my cards stolen from me. Staff was unable to do anything or provide any reassurance that my items would be protected (for example, with routine checks of the change-room). Locked lockers should be safe and I should not have to leave my belongings that I need on me at home to feel safe. Shady place.

Absolutely love this gym, been going to it for 8 years now, but I am disappointed in the hours. I am a night shift person and the weekend hours just don't work for me and I live beside the gym so going to another city just to go to the gym kinda sucks. Can you please open this facility on weekends 24 hours again, I miss being able to go to my own gym where I've been dedicated for 8 years. It's hard to maintain a schedule when the gym closes so early and your not a day person.

Solid gym, good equipment selection and great staff. As good as gyms that cost 5x as much. Can get quite busy at the peak. Benches are a little narrow so bring a mat or a resistance band for chest days.

My new oasis since LA Fitness Kitchener is closed. It has almost everything I need. All this place needs now is to replace their 2 out of their 3 punching bags, so I can get a chance to hit the bag. Other than that, this gym is good.

I want to recognize Wade at Crunch Fitness Waterloo. He was so helpful to my 14 son who was nervous and anxious. I really appreciated his friendly and easy going manner. Lots of people in customer service have no time for teenagers but Wade made sure my son had everything in order to use the gym.

Avery and Chelesa are both exceptional employees at the gym reception customer service. Together, they make an outstanding team that provides excellent customer service to members.Avery, the receptionist, is always friendly and welcoming to members. He is knowledgeable about all aspects of the gym and is able to provide clear and concise information to members, whether they have questions about the facilities, classes or memberships. Avery's ability to answer questions and resolve issues quickly and efficiently is highly appreciated by members. He maintains a positive attitude and upbeat energy throughout his shift, creating a welcoming and enjoyable atmosphere for everyone at the gym.On the other hand, Chelsea as a manager, she is a true leader who sets a great example for her team. She is highly organized, efficient and detail-oriented, which helps to ensure that the reception runs smoothly. She is also an expert in customer service and is always ready to help members with any concerns or issues that they may have. Chelsea's ability to create a positive and inclusive atmosphere is contagious, her team seems to reflect her attitude making the customer experience the best possible.Together, Avery and Chelsea make a dynamic duo that provides outstanding customer service at the gym. They are both a pleasure to interact with and have made my experience at the gym a positive one. They are true assets to the gym and I would highly recommend them to anyone looking for excellent customer service at the gym.

This place is the worst gym with many equipment not maintained properly. The staffs at the front desk are not that welcoming and friendly.They play loud music in the cycling training area which affects the workout and focus of the people. Ropes and cables are broken on the equipment and have not been taken care of. We visit the gym to build body and stay in good health and I believe that this place can take away the focus of the people with broken equipment and loud music playing.I didn't take any pictures to post, but next time I'm going to post that as well. I highly don't recommend this gym.