CARSTAR Cobourg

If I could give negative stars I would. Brought our car here after an accident. Insurance suggested this company and covered the work for the life if the vehicle. 15 minutes after getting home I noticed the fog light is still cracked. They glued my broken old headlight back in, didn't replace both hinges in the hood, the head light doesn't line up, the arm on the hood is still broken, and they ordered the wrong grille, so they cut and pasted it to fit. Tried calling the manager, but he did nothing but yell at me. Escalated via insurance company and still waiting. I will never ever, EVER go there again.....

We took our vehicle to this shop because they were the preferred" repair shop of our insurance company. We were not happy with the customer service or the length of time it took to complete our repair. Initially it took a long time to get parts which was completely understandable to me. When they had all of the parts

Awesome job! Looks great, and Tamar was helpful and understanding when I had to rush back 15 minutes before it closed. They also did rust proofing, detailing and did it in 4 days , but estimated 7 days for it.

Unprofessional, unhelpful and disorganised. Took my damaged car in for an estimate in the morning, and told they would get back to me in a couple of days." Heard nothing for three days

Friendly service staff. Explain the work done. Quick and efficient with decent pricing for a dealership. Vanessa is great.

Took my pickup here at the recommendation of my insurer after an accident. After almost 2.5 months to repair it due to covid staffing issues, they gave the truck back to me and the truck wouldn't start after less than 24 hours of having it back. Gas door also would not stay closed. They also failed to replace the damaged rims as well, so brought it back to finish repairing those issues.After getting the truck back from CarStar a second time, the tonneau cover came off on the 401 not long after. Took the truck to a different auto shop, and it turns out CarStar installed the tonneau cover incorrectly onto the plastic rail caps instead of installing it correctly onto the metal rails where it should have been re-installed. Super lucky the tonneau cover didn't hit another vehicle on the 401 when it came off. Would give negative stars if I could.

Called to get quote for some damage done to my truck. Sam got me in the very next morning. Other places in the area were a week or 2 out for appointments. I'll definitely recommend them.

Do not recommend. Not good quality work!! Very disappointed.

This is the second time I've had Carstar take care of damages from being rear ended ... two different vehicles. David and Jennifer are caring and take great pride in reassurance. Great service on my latest repair; I now understand white" vs "white" :) Very difficult to match but it's all good.Highly recommend this place. Convenient and accurate forecast."