FedEx Ship Centre

No accountability for drivers to do their job. On numerous occasions I have had drivers from this branch leave notices on my door without knocking when I have been home, and fail to even make any attempt to deliver my packages while giving bogus excuses, as was the case today. When the office then called to inform me of the incident the operators take zero ownership for the conduct of their business and refuse to take any sort of feedback regarding their conducts and ethics. This is not the first time I’ve had this happen with this branch, and all I can say is utterly unprofessional staff, simply not how a good business is operated!

I have never had a good experience with this location. First they refuse to leave my couch on front of my residence, then when I drive to pick it up, they only have one of the two packages. Now I'm just wondering if these mongs managed to lose it or if I just need drive out to grab it again. Avoid fed ex at all cost of you live is Sudbury.

Misplaced location on google maps. If you type 8555 Aviation Rd, Garson, ON P3L 1V4 into google maps you’ll get sent to the correct location. It took forever to find as I tried to follow what google maps had - which is wrong. So wrong that it’s even on the wrong side of the airport. The woman at FedEx said they know the location is incorrect on google maps and have had no success so far in getting it changed (December 2022). On the map (as of now), it looks like the area is under construction. It’s not. It’s an open functioning fed ex location.

My package has been sitting there for so long, what’s going on? It got here super quick just to sit in this facility lol I don’t get it

the tracking number said the package was to be delivered on Friday between 11-3 I waited all day, then the tracking app said it would be delivered before 10pm Friday night. I waited all night. This company does not deliver on weekends and therefore the package arrived on Monday afternoon. The driver said the app lies" !! Really terrible service. And there is no local number to call about the double duty charge! I do not recommend FedEx"

If I could give 0 stars I would. This is the last time I ever use FedEx. Much rather Purolator or canada post. Much more punctual and polite. My package has taken longer to deliver from Garson than it took to get here from Texas. The worst warehouse and delivery service, rarely is it on time. If you have another option for shipping I'd recommend it. It's been 3 days waiting for a simple delivery, and of course when I call I can't go get it because they have no clue where it is. Such a unpleasant experience. Will always make sure not to use FedEx whenever possible.Update**Called again and have now been told it is with a third party courrier and have no clue when it will be delivered. Also have not received any tracking information for the third party courrier. Very unprofessional and poor service. Package will always be 4 days late with them.

They above and beyond to get your packages out to you when there's an issue with your address or something. Don't follow the Google map location because it leads you in the wrong direction! When you drive to the airport. Take the first right on Aviation Rd and you will see the FedEx building. Not sure why Google Maps is wrong. I was told at the station that they have tried to get it updated multiple times.

Worst company and worst customer service EVER! A pigeon could deliver my package faster.I called to find my package which apparently as been given to another shipping company is now 3 days late! Call to talk to a representative after going through their ridiculous automated phone system I finally get to talk to someome and just get silence on the other end of the line no one can find my package or tell me ANY information on it. Best I get is maybe Monday so now I'm without my package for over a week past the expected date. This is the most RIDICULOUS IDIOTIC CUSTOMER SERVICE EVER! IF I COULD RATE NEGATIVE I WOULD!

Worst delivery company next to muskoka. I already paid for a delivery and they wouldn’t leave it because they said it needed to be paid. After being on hold for 20 minutes they hang up on you.Driver would not turn around to deliver my package he messed up on and made me drive 2 hours to get it.Choose a different service because they have no clue what’s is going on.

Alicia was absolutely amazing. Great customer service to ensure customers get their packages despite them being located so far out of town.Thanks to Alicia and the drivers at FedEx Sudbury!