Swans Hotel

We stayed at this delightful hotel over a 4 day weekend. The staff were all helpful and friendly - from the bar to the front desk to the folks who cleaned our room. The bar was fun with great Happy Hour offerings. The room was large and very clean and we had a lovely view of the harbour from our Juliette Balcony. A great place in a fun part of Victoria!

The location is wonderful and we had a one bedroom suite which was very large. It was comfortable temperature wise and the bed was comfortable as well. I enjoyed how convenient to some great food options. Only minuses were the shower and and that the Chromecast didn't work in the living room.

Pretty good experience staying here although I will say the rooms get hot and stuffy. A ductless a/c unit in each suite would make a huge difference. The bathrooms need updating. The rooms do have character though and overall I enjoyed my stay. Can be noisy so don’t stay here if youre a light sleeper.

The hotel is cool in that it has quite a bit of history but the room had a noticeable smell that is common in older buildings. Opening the windows helped. Great location, easy access to lots of great places in the area.

WARNING - SCAMMERS. Rooms did not match photos! We booked a beautiful loft room with high ceilings and big windows. Instead we were given a completely different room type - a dark small dungeon that looked nothing like the photos! There was a room with a locked door that we couldn’t access. They placed us polar opposite to a extremely loud construction site that started going at 6am. No air conditioning - very hot inside. No parking - very confusing and hotel staff didn’t even know where we could park. When we complained to the staff they lied to us trying to convince us we got what we booked! Completely unhelpful and very dishonest. Stay away from this hotel - you won’t get what they show online! Ruined our visit to Victoria.

Amazing location and super unique rooms! We stayed in the 1 bed loft and were surprised by the space and full kitchen. The vibe is very cozy and homey, a great place to stay all around. Our favourite part is the atrium in the pub - all of the perks of sitting on the patio without the ups and downs of the weather. Great place!

We stay here often when visiting Victoria. The location is great - walking distance to most of downtown but not right in the center of the tourist core. The suites are very comfortable and reasonably priced. A little dated in decor but clean and well maintained. Restaurant below is good.

Had a good time. Clean but simple. Great downtown location. Front desk lady Jocelyn made us feel welcome and was very helpful. She was our favorite front desk lady. I would stay again for sure.Do wish the hotel guests didn't have to walk around to the front entrance of the pub

This is a very late review from about 2016. We stayed here for Christmas weekend and got I think one of the 2 bedroom suites. First off the service here is very friendly and efficient. You get free coupons for drinks from the bar connected to it. The rooms/suites are nice,cozy and homey. Has everything you need. The location is pretty much in the heart of Victoria so everything is easy access. I can't remember how the parking situation was. The pricing is also very fair. My family and I loved our stay here and will definitely stay here again. It's not your typical hotel, it's more boutique and unique.

Their price is good for victoria in that prime location. I stayed on the 3rd floor, and the room was spacious and clean. They don't have any air conditioning or fancy furniture in the room. They provided enough tower fans, the weather was chilling and raining, so it didn't bother us. But there was no hot water, it was really frustrating. We complained multiple times, but they couldn't fix it or switch us to different rooms. Our concern was left unattended. This is not how a guest should feel. All we need after a long day of sight seeing is to relax in a hot tub or a pool. This hotel doesn't have a pool, but they should at least provide hot water for us to shower and relax.