NAPA AUTOPRO - The Car-O-Practor Ltd.

Called the Car-o-practor to see when they could take me. I explained over the phone to Sharon what the problem was. She suggested that I get a torque wrench and tighten up the wheel nuts, before coming in. Guess what! This solved the problem. She didn't have to educate me, but did, and saved me big headaches and likely dollars. I have found the mechanics I will definitely go to next time I have an issue! Nice to know people you can trust. Definitely getting my business! Thanks Sharon!

I've just had some parts replaced and Dan was very courteous andvery professional as to dealing with my car. Very reasonable prices!!

They were amazing, got the work done on time and without any issue!

I was charged with more than $250 to check the engine issue (no starting), but there were only useless items not relevant to the main problem in an engine, e.g. transmission oil leak, exhaust leaking. The same problem keep happening just 2 days after they said it has been fixed, then there is no more responses from them. I have to find another mechanic shop with the same phenomena in engine starting. Bad experience and be disappointed with their diagnosis report and repair skills.

Had my truck in for rust proofing at this location, the service was done well as expected, but shortly after getting my truck back I noticed an issue with it that had occurred during the service. The issue amounted to an honest mistake on their part, but an issue nonetheless. I returned to the shop the following business day and highlighted the issue with one of the business owners. They accepted responsibility immediately, and offered fair solutions to either remedy or compensate for the issue. We came to an agreement and the resolution was carried out in a timely manner. Very impressive service, and will not hesitate to bring my vehicles back to them.

Sounds like they have a great system setup for regular maintenance. Prompt, polite, and friendly communication. They picked me up in town to get my car. They offer car rentals at reasonable rate. Perfect if you know nothing about cars and need a place to take charge. However, they're very by the book and I had a hard time getting them to discuss nuances with an owner who knows their car. This was my first and only experience with them, but they really failed us.We brought our car in because it had been suddenly running rough for 2 days-- there was definitely a problem, but had stopped after sitting all weekend. They didn't complete the oil change that we put in the original request but could two days later. Charged us $250 to run the ODBII scan and tell us to get our oil changed. They (very reasonably) jumped to conclusions about what the problem was; At our last oil change, the mechanic at a different shop wrote the km of when the oil was changed and not when it should be changed next and our oil was low. The front office told us our oil was bone dry and lectured about getting our oil changed every 5,000km. The front office emphasized that he only put enough oil in to get it to the oil change.After discussing with my husband yesterday evening and taking it somewhere else to get the oil changed, I reached out the next day to speak with the mechanic. I explained that our car does not normally burn oil -- we've gone 20,000km on full synthetic and the oil still looked good. It had been 9,000km since our last Full Synthetic oil change. This is very unusual for this car and we're either suddenly burning a lot of oil or there's a leak somewhere. Last night's oil change (at a different company) found indications of an oil leak--even though we have no oil on our driveway. When I asked this shop's mechanic how he figured we were running low on oil, they just mirrored what I asked. So I can only speculate that this mechanic saw the oil was low on the stick and stopped investigating there. I can't know because of how the conversation went. Both the mechanic and the front office had difficulty moving on from our disagreement about how often oil should be changed with Full Synthetic (5k vs 10k), in order to discuss the underlying concern that our car is suddenly burning oil or leaking, a common symptom of a larger problem. Just keep an eye on it." I don't feel like they genuinely listened to my concerns.UPDATE: And guess what our check engine light is back on. Y'all messed up."

Amazing service! Brian and his team took good care of my car. The body work was impeccable, I highly recommend!

A very unique experience in my 40 years of driving: Great staff. Friendly. Helpful. Answered all my questions and provided all the various options available to me to deal with the problems. Very good price and fun to work with!

Great service provided. The work that needed done on my vehicle was thoroughly explained. They provided daily photo updates on the progression with body work. Vehicle was returned looking awesome - cleaned interior. Great service! Would not hesitate to use again. Thank you for a great job and customer experience!

Pros:- Timely and friendly service.Cons:- The rate for a motor vehicle inspection compared to other mechanics was double the price.- They failed an inspection based on 2 items (which 2 other garages said passed) and when they couldn't one of the parts in (it was back-ordered), they then said that was fine and wouldn't cause a failed inspection. So I didn't trust what they told me.