Pet Valu

The staff puts down branded products in order to upsell their own brands. I don't think that's right. If you only want to sell your own brands, then discontinue the other products. I now just do to petsmart even though it's further.

Don’t waist your time going there for the self wash.We’ve been using Pet Valu Self Wash in other locations and never had a problem.This one already started wrong when I called to confirm if they do had a self wash and the lady said yes but I should be there before 3:30pm if I wanted to use (????), it’s a Saturday and they close at 6pm.The shampoo - a single option that was available to use - was diluted in water so it wasn’t washing at all.The blow dryer was a cheap hotel style hair dryer that can not even dry a person’s hair properly. Also something that she could have mentioned over the phone. If I knew I couldn’t dry my dog I would bath him at home and save the trip.

I love the Pet Value on Yonge St. Very friendly staff and they are always there to help. Great Customer service which is nice now a days.

Great selection of whatever you might need for your 4 legged family member. Helpful staff give good recommendations.

Great store for my doggy! Support local!

I noticed the Betta fish had been sitting in Very dirty water colors of apple juice in 2 of the cups ,sad news is none of the bettas from a week ago were there ,most likely died , I bought 1 of the dirty cups with the betta to save it ,asked why ,very polite they said oh because of the break at Xmas, the store has been reopened for 3 days , PLEASE STOP SELLING THESE FISH .PLZ. DONT BUY After opening can the water was freezing cold.

Cannot express enough how lovely the staff at this store are !! Very friendly and knowledgeable. Have always been greeted with a smile and hello, from the time in the store, to checking out, the whole experience was wonderful. Will never go to any other Pet supply company !!

This store has been our go-to store for a decade. Everyone was always nice. I think maybe the ownership changed or perhaps they've just hired really bad employees lately?We called to order dog food. The lady walked down the aisle to check if they had it in stock, and said yes they do have it. But they said it would take them hours to get it together for us (lol how is that even possible when she literally had it in her hand a moment ago). We were parked outside of the store and there were zero other customers there. One of the employees was outside chatting with a friend; perhaps on a break, but nevertheless it's not like they were busy.We later get a phone call that our order is ready. We drive back to the store and call to tell them we're there to pick it up. Nobody answers the phone. We then see an employee leave the store and we call back. Still no answer; another employee pokes their head out the door and goes back inside. We call again; no answer. It's clear that they're dodging phone calls. I leave them a message... they still haven't called me back and more than a day has passed.Not sure what's going on in there but they clearly don't care about helping customers.On the plus side, we have since called the other Pet Valu on Essa and the gentleman there was great! Polite on the phone and while walking the aisle to see if they had the food in stock, he picked it up off the shelf and said it's ready for whenever we get there. It'll be worth the short drive to bring them our business from now on. Good employees make a difference!

Have been going to the south store for years always found good treats and great service however I did try to return a bag of dog food and switch it out for cat food I did not want any difference in money as I have not been working I did not have extra funds for the cat food for a couple of more weeks and in error my son bought dog food at the end of November however I was told you only have 1 month to return. I did explain that I was short on cash however she stood fast as it had been 6 weeks. Although I understand I have been a good client always spending hundreds on treats, toys etc I did go to Ren's pets and explained my situation they gladly exchanged the food even though it was not even purchased there. To bad, as I will never return to Pet Valu as I can purchase everything I need at Ren's Pets store. They ask that you support local but its a two way street.

Me and my husband are loyal customers for PetValu for years, most locations we had great experiences, but this location is something else that it’s not even funny. My husband usually go to this location because it’s close to the house, we have 2 large and a small dog so we go through Performatrin 26lbs every 2-3weeks. EVERY SINGLE TIME, he is running into a problem with his tax exemption which never really seem to be a problem to the other locations, as if the owner/manager don’t want to learn how to do it or just don’t want to do it. If it was once or twice or once in a while, as a customer I understand, but every single time? Then the owner or the manager are clearly doing something wrong. On top of that, the owner/manager always give dirty look when he brings up his tax exemption, which doesn’t make anyone feel good, smh. Please don’t respond me with your apology and leave a toll free customer service number because we had reached our limit, we gladly took our business to other locations, it is a little extra drive but always treated as valued, welcomed customer and they offer efficient service.We will not come back to this location, period.