EasyPark - Lot 7

Hope this review helps others who are looking to park at this place. We realised that parking on the street is more safer than parking at this place. Our car got broken into in broad daylight a few days ago and when we approached the security he could care less and was absolutely rude. These guys are absolutely unapologetic and irresponsible, there was a camera right above our stall and when we called easy park customer service they said that they would release the video footage only to the police which after the police investigation it was determined that it was a live camera and does not have any footage. The least they could have done was refund our parking money when we requested for it on the website , they got back to us saying that they will not refund the money because it is apparently in their rules that customers should be aware that we park there at our own risk. Absolutely ridiculous and shame on Easy Park for this kind of customer service.

They'll show up to give you a ticket but not keep the building safe from people camping out in it

Went to scope out this place for parking. Horrible.1) Where does one pay? I went all around and finally found one pay station on one of the upper floors. There is no sign indicating where the pay station is. As others have indicated LOTS of signs telling you to pay with phone via some app or other but usually they don't work or there's no coverage or no smartphone or whatever reason.2) Where's the attendant and security? I was cruising around for quite a few minutes up and down the levels and saw no security around. I saw their cars...3) It's EXPENSIVE and the scheme is ridiculous. $1.85 for the first hour which is already not cheap for a place nobody comes to. And then 1.5 hours is, if I recall, close to 2x. But wait, buy 2 hours and you get 1 hour free! Except do the math, the cost for 3 hours is more than 3x 1 hour4) There's an EV charger, and when I was there, one was taken up by the security car. On top of that, it charges $2/hour for the first 2 hours, which is ok and it goes up for more time, but that's ON TOP of what you already pay for the parkingYou'd think they want people to stay away from this place. Look if you're not gonna properly run a parking garage, you might as well tear it down and turn it into something else.

I would only give one because the parking rates. No indications for the rates.I parked two hours was charged for $7.44. Today I parked for one hour and was charged for $4.84. Don’t use pay by phone App. The person before me just keyed in one hour and taped with credit card and I saw it was only 1.95. I will never park at this place anymore.

I've successfully appealed two tickets from EasyPark before for their ridiculous ticketing practices but this has to be the worst one yet. I parked here at 11:03am and paid for my parking at the meter at 11:04am. I actually got ticketed at 11:05am for unpaid parking. Basically their patrollers ticketed me soon after I parked while I was waiting to pay at the meter. Absolutely ridiculous and predatory. If I'm physically impaired or if I parked at a further spot from the meter they would have ticketed me before I paid and can put the onus on me to prove my innocence. What a pathetic company. Just because EasyPark is operated by CoV shouldn't give them the right to be unethical in their operations.

Cheap parking structure and seems secure. While I was there I saw a couple having an argument. The lady reached into her purse and threw a handful of cinnamon into the guy's face and he didn't even seem mad about it. The cinnamon was either loose in her purse (?) or she has an open bag of cinnamon in there.

I would give less than one star but you can’t. I park here most weekdays, always pay daily rate through the app, never an issue. Tried to extend my day parking and the app was throwing errors every time I hit submit even after closing and reopening. I ended up getting a ticket for $70.00. When I tried to appeal it, I just received a generic denial of my appeal without consideration of the information I provided. I’ve paid a parking ticket here before out of my own negligence, but this was not the case in this situation.I believe this is a complete cash grab and pretty shadey practice. I’m pretty sure it’s all automated and/or whoever receives the appeal just blanket denies them because I’ve read similar things online from others in the same vein.This is a private company registered in BC, which means someone owns it and they have a duty of care to provide customer service and a human interaction, preferably by telephone as I’ve requested.The irony here is, it wouldn’t take much just to run an honest game and respect the people that park there….your customers. You don’t actually have to operate like the debt collectors you threaten in your terrible communications.I wait in certain disappointment for some to tell me why I should pay a fine when your technology was at fault.

Hear ye, hear ye! I have discovered a mystical place nestled in the depths of an enchanted land. It lies in the subterranean dungeon beneath a bustling bazaar, where the air is thick with the scent of exotic spices and the sound of merchants haggling. The mighty fortress of parked cars!As I descended into the depths of the underground realm, I feared for the safety of my trusty steed. But fear not, dear travelers, for the parking attendants of this mystical realm were trained in the art of car protection by the legendary warriors of the samurai.My chariot was swiftly guided to a resting place within the confines of this sacred space, its protective aura pulsing with a magical energy. And upon my return, I found I had been blessed by the magical force of the parking gods! My vehicle was just as I had left it, free from the clutches of any nefarious entities that may have lurked in the shadows.And so I implore you, brave travelers, to seek out this wondrous parking lot of legend, where your motorized steed will remain unscathed by the marauders of the night and your spirit will be lifted by the magic of the land below the mall.

I walked around the parking lot trying to figure out how to pay, as I did not see any parking booths. I walked to the front of the parking lot to see a board that described how you can pay online. I attempted to pay 3 times, via the EasyPark website and app, HonkMobile and Pay by Phone. Every time, the transaction didn't go through. Seeing how there was no attendant and no security, I decided to return to my car quickly to drive out of the parking lot. When I returned, I saw a ticket. This is unacceptable- I wanted to pay but there were no payment methods that worked. I never even left the parking lot to go anywhere as I was trying to find a place to pay. When I received the ticket, I drove out to find alternative parking since it was clear no one would help me.I promptly filed an appeal, but it was rejected because they were unable to confirm a valid payment at the time." Of course it wouldn't -because the 3 platforms for paying online were not working. There is no apparent alternative to paying other than online