Central Island Veterinary Emergency Hospital

Everyone at Central was absolutely phenomenal today! It was my first visit, and everyone I dealt with was extremely friendly, knowledgeable, and truly caring. While I waited for my cat to be seen, I watched and listened to their interactions with other clients and was thoroughly impressed with how they handled each situation. They took excellent care of both my fur baby and me!

I want to thank everyone at Central Island Vet for helping take care of our dog Cardi tonight. We were taking a ferry from Vancouver to Nanaimo when a cyst ruptured on her back, causing bleeding and discomfort. Given the timing (Friday night on a holiday weekend), we would not have been able to see another vet until Monday at the earliest. The staff were professional and extremely gentle/patient with her, and the vet gave us a detailed diagnosis of how to treat and monitor the cyst (fortunately surgery was not needed). Coming here made a stressful situation much better. Thank you!

It's always usually a rough time going to the emegency vet but after calling around most of the morning trying to get my kitty seen I finally found central island vet emergency clinic and I'm so glad I did. The girls on the phone right away were compassionate reassuring and got my info and told me to head down ( it was a bit of a drive for me) while in the waiting room we got to observe the fantastic level of staff interaction with other patients , we were throughly impressed with their sanitation after seeing another animal come in sneezing they really took all precautions and were kind every step of the way. The doctor who examined our kitty was fantastic she was very informative made sure he has medication to keep him comfortable and told us what he needs to get better ( which we've scheduled at an appropriate clinic to do so) the doctor really went above and beyond in the explanation and even provided print outs with further details which was so nice to have to refer back to . When they brought our boy back out to us they told us how sweet he is and how much everyone in the back loved him which was just the extra heart warming touch we needed on a hard day . Thank you so much to the team at central island vet emergency, Si thanks you all but hopes he doesnt have to see you again soon :) 10/10 would reccomend!

Very friendly doctor, assured me twice when I was having a panic attack over my kitten. Fully could have done every optional test to run up the bill but didn't. They were quick, so friendly and helpful. Everybody buy vet insurance!

On Friday June 2, 2023 I had to take our cocker spaniel in for emergency care after a horrific dog attack - we received the best care possible and were treated in a very very respectful and compassionate manner from the front end staff and technicians and the vets Dr. Durocher who did her primary surgery and Dr. Luo on her follow up. Kudos to all staff involved - you are AMAZING - thank you thank you and thank you

I cannot thank you enough for the incredible support you provided for me and my sweet boy before he passed. He was a vibrant 14-year old pug who went into respiratory distress on a Saturday night on Gabriola island. We were stuck there until we could catch the ferry on Sunday morning. Your guidance over the phone to help keep him as comfortable as possible, your responsiveness, knowledge, care, and compassion during an incredibly difficult and distressing time will never be forgotten.

Sincerely, from the bottom of our heart we want to express our gratitude to all doctors, assistants and staff in general, for their assistance in the struggle for the life of a small member of our family, our Balthasar. You all work as a single complex and friendly team! A clinic with an excellent set of specialists. Employees are responsive, friendly and real professionals in their field. Queues because it's the best clinic in the city and many people understand it! Long wait because regardless of the number of people, doctors approach each patient responsibly, without chasing a quick vacationI .Thanks to the whole team for their excellent work! By saving our pets, you save us, their owners who love them!!! Keep it up!!! Good luck to all of you in your important and demanded work.I recommend this Clinic to everyone who loves their animals !!!!!!!!!!

Can’t thank them enough!I took my very anxious pup there today because his nail was broken in half and they were amazing. They were quick, and I can only assume patient and kind towards him. He’s now passed out on our couch most definitely thanks to all of you. Thank you for taking such great care of my pup, and for not treating him any differently for being a pitbull ♥️

The Central Island Veterinary Emergency Hospital provided compassionate care for my Weimaraner, Willow, after she experienced an ear laceration from a dog bite while hiking. The hospital staff held a high level of integrity in communicating foundational costs over the phone before we arrived. There were no surprises, except for the immense kindness of Keely, the technician who cared for Willow when we came to the clinic. I am grateful to this young woman for her gentle and professional demeanour and skill, and to the other front-line staff who softened our experience with their friendly way of being. As the laceration was determined to be minor, we did not need to see a veterinary doctor.