Nautilus Plus Lasalle

Gyms are created for improving body and soul. This gym has no soul ! Few machines and no soul! Furthermore questionable contracts terms. Not a pleasant experience for new members.

Nice clean place. Only complaint, understaffed. One person to handle everything. When I was visiting the gym, the employee had to leave me multiple times to help gym members at the front desk.

Too focused on weight lifting. Poor cancellation terms. Some staff ok, others not.

Place is fine, but actual customer service when you call is the worst. They hang up phones to your face and they talk to you really rude. + Their super bad payment system sometimes unable to charge the payments and they come ask you for administration fees and threaten you with giving you to the collection agencies. Overall, with that lady at the customer service the worst GYM ever and we canceled all our memberships as 6 different people because of the worst Customer service lady ever. So if you don't want phones to be shut down to your face as a client, go to other gyms.

Awesome staff, fully equipped gym (except for power exercises that require throwing weighed balls.). They have a great selection of reliable machines and staff is very resourceful. They're always there to help with great advice, but the best thing is that they don't adhere to diet culture and, instead, they offer science-backed tools to help people achieve their healthiest.

Great environment that is welcoming and a pleasure to be in. Staff is cordial, knowledgeable and helpful. Variety of classes offered provides for flexibility. Overall experience has been excellent and I highly recommend this full service gym.

They pressure you into taking extra package, tell you that you can cancel within 30 days but omitto tell you you can't cancel the extra package

I am very satisfied with my membership! The gym is clean and equipped with a variety of equipment, as well as a sauna. The group classes are great and led by excellent instructors. I appreciate the plan they have in place, where we can receive money back based on our attendance frequency. It really makes a difference.

Lying employees, terrible managementI’ve been going to this gym regularly for years, but I’ve recently had to move out of the country for work, and have a friend who agreed to take over the remainder of my membership (about 6 months). When I asked an employee at the front desk about this, 2 months before my departure, I was specifically told that it was possible to do so. However, when I brought my friend right before leaving to transfer the contract, the manager said there was nothing he could do, that the employee I talked to was wrong, and refused to work with me to make up for his employee’s mistake. So not only is this gym staffed with incompetent employees who don’t know their company’s policy, it’s also ran by a manager who doesn’t care, and refuses to own up to their actions.As far as the gym itself, I’ll let the other one star reviews do the talking.