Leon's Furniture

Significant amount of time waiting for delivery and they did not set it up. It is the most expensive, garbage piece of furniture we have ever owned. All the cushions have shifted. The underneath trundle is broken. Was to be used as an alternative sleep arrangement. The ottoman is completely broken and unsafe as it would fall on my little one’s head if they opened it. The staff would never get back in a timely manner or have any clue when delivery would happen. I am ready to throw this piece of trash in the garbage or set it on fire.Edit: The owner did get back to me 10 minutes after I posted this review. Nothing like ears to perk up when you complain online. Nothing resolved as it is not a “manufacturing” issue. I’m just left with a completely uncomfortable and broken piece. It was damaged within 6 months of having. And with the cost and wait time we cannot afford another piece of furniture.

Today shopping with my son, his first big purchase. The salesperson didn't like me pointing out that what he was saying was not available actually was online. I suggested we could go elsewhere if he didn't want to sell my son everything he wanted. Apparently I was rude and asked to leave. He did get much better service at the competers store.

UPDATEAfter 9 months I was hoping maybe Santa could pull some strings and get me my bedroom furniture or at least an update but that would be like asking for a Christmas miracle.Relocated to Brockville and got rid of most of our existing furniture. We went to Leon's Brockville furniture shopping, bedroom furniture was not on our list but we saw a set we liked and decided to purchase it along with a coffee table and end tables. After 4 1/2 months I called the store and asked to speak to the sales associate to find out where our furniture was and was told she no longer worked there but our furniture, except the coffee table, had arrived and they would check to find out where our table was. After a few days they located our coffee table and a delivery date was scheduled . Delivery guys were great but the furniture was not. Every piece of the bedroom furniture except one night stand was damaged/defective. Delivery guys took pictures and I received a call from Leon's the next day saying that they would have to send someone to repair it. After 2 weeks and no word I called and a date was set for the following week. It was determined that it was unrepairable and a new set would have to be ordered. Spoke to Leon's and was told they had to source each piece of furniture from different locations, I asked to return the furniture because we were tired of living out of boxes for almost 6 months and I was going for knee surgery and trying to find clothes in boxes or on the floor would be difficult so we would just use the furniture we brought with us. I was told that all Leon's sales are Final and even if they took it back I would be charged a 50% restocking fee. I wasn't willing to pay that much money and have nothing to show for it except our inconvenience. A few more weeks passed and again no update. I called last week to get an update and was told they would look into it and call me back later that day, 1 more week has passed and no call back yet. I think I've been more than patient but this can't even be considered bad customer service as there has not been any service. We are beyond frustrated.

Went into look for sectionalsSales rep.... I totally felt scammedWe found one that we really liked I asked Spoke down tooThen I noticed there was a twenty five percent offHe said to me all the prices already been taken off that's a correct priceHe gave me the name of it I looked it up when I got homeAnd it wasn't the sale price....

Hilary has been an amazing sales person. Very friendly, courteous and all out amazing. We have bought several items with her. New line of sofa bed..dining set..85 TV. I wouldnt shop anywhere else!! Great service.

Do not shop at Leons. Bad customer service. No returned phone calls or follow up on damages. Drove to store to look into why no returned calls. Two employees were busy talking at front desk. Waited patiently for them to finish before i was acknowledged. Who does that? Still waiting for salesperson Eric to return my call from last week. Still waiting for reimbursement for damages done. Quick to make a sale but poor service if anything goes wrong.

Bought a new mattress and box springs in April 2023. Delivered timely, but combination results in the top of the bed being 42 off the floor. Too tall. Pulled my paperwork to determine what recourse I had

Thanks Jason and Hillary for your help with our latest purchases we will be back for future purchases also Hillary for the heads up on the tv knowing we were looking...we are enjoying the upgrades....we will see you again

I ordered a couch back in september. I did alot of research so i knew what i was looking for. The salesman at the time was great, however they didnt have my model that i was looking for on the floor so he showed me sometime of similar quality. I paid almost $2000 for it. I placed my order, and paid in full. I was advised delivery would be january 2023.I waited around till about the end of january and no call. I had to call 3 times and leave voicemails with absolutely no returned calls. I just got lucky and got through. They advised me that it wasnt going to come till sometime in april, and delivery would be a few weeks likely...so now im looking at may pr june to get it. The woman i spoke to advised me that they run reports weekly" so its frustrating that they run the reports weekly but couldnt advise me that ill be sitting on my floor for another 4 months?When i called back to ask how it will come because my house is torn apart due to renovations which is the reason i ordered it

Response to Leon’s reply: I was on the phone with a young lady just prior to posting this review. Weird how she could see my order from Boxing Day for a Jackson dining room table but you conveniently cannot while replying to a negative review. Look a little harder I’m sure you will find it or ask your staff about the very unhappy customer who called about his dining table being held hostage. Very unprofessional to only acknowledge one of my many complaints. Seems you do that with most replies though. Read a review just under mine about a customer in the same boat as me, and all you had to reply was “sorry you had to wait in line”. Quick to make a sale but not quick to delivery should be your mottoTerrible company to deal with now. Used to be great. Ordered a dining room table on Boxing Day sale, after ordering is when they decide to tell you “it’s on back order and we don’t know when it’s available”Was told last week of January 2023, or first week of February. Now here we are over half way through February, and everytime I call i just get “when the next truck comes” or “they’re just at our warehouse”…okay…tried to compromise and ask if I could go to their warehouse in Scarborough and grab the items I purchased myself, but I got told I am not allowed to go pick up the items I paid for nearly two months ago.Anytime I ask about customer compensation I get the good old classic “let me get ahold of my boss and get back to you” next thing you know a week goes by and I’m calling again getting the same run around.DO NOT ORDER ANYTHING FROM LEONS