Lush Cosmetics

Love all the products and went to try something new in a body soap and a bit more moisturizing than the rhubarb soap I typically get. It was very busy but I was greeted by Hailey at the entrance who informed me that due to being at capacity my daughter and I would have to wait to enter. But we knew what we needed and wanted so we were able to tell her exactly what we wanted and she brought it out to us! She even recommended the teddy bear super moisturizing one and we were even able to check out right at the entrance with Sabrina. Hailey even gave me a sample of Baked Alaska to try.I could not have been happier to have been helped by Sabrina and Hailey once again, some of the other employees can be a bit rude and act like they really don’t want to be bothered helping or suggesting products and act like you’re bothering them. Can be honest that sometimes my daughter and I won’t even go in unless I see the familiar faces of Sabrina or Hailey. I’m glad I finally got their name’s to let Lush be aware of their amazing customer service and always making us feel welcomed!The Dream Cream is a great product as well and helps immensely for my sons psoriasis that tends to show up on his face, he also likes Honey I washed the kids and olive tree body bars and helping hands lotion. I like Goddess bar and Magic Crystals is my fave body scrub. For hair I like Jason and the argon oil and rehab. Retread for conditioner and love the scent of anything Snow Fairy. Brush strokes facial mask is also really good.

I didnt get her name, but the girl with the pink hair is simply the BEST. My boyfriend and I went in today for the spongebob collection. She saw how excited I was over them & picking out my few items. While I was browsing at other items, she noticed which ones I grabbed at gave me an extra bathbomb of Spongebob & even wrote me a little note. I hope she gets to read this. She made me entire week. That was so kind and thoughtful. Thank you so much, she deserves to NEVER have a bad day. i love her.

I love lush and spend a lot of money on a number of different products. Sadly I will no longer shop at lush as I wasn’t allowed to enter the store at Devonshire mall because I don’t agree with being forced to wash or sanitize my hands.

Lush head office needs to do themselves a favor and go in to the store in Devonshire mall to see how the male associate interacts with their customers. My poor experience had nothing to do with covid and everything to do with him. I would go so far to say that this male sales associate does not like people. He is not polite. He is demeaning, does not give you a chance to breath and did everything he could to have me have the same shopping experience on line as I would in the store. I do love lush products but I will not step foot in this Windsor Devonshire mall location again. The way that he answers people raises the hair on the back of your neck.I tried to get past the way he interacted with me but I just couldn’t. I’ve never experienced that type of masked abuse before masked with politeness. He’s not polite he’s quite horrible.

I went in to grab stuff for someone else and I am pretty clueless with this stuff. Thankfully Sabrina was there to help me out. She was SO friendly, knowledgeable, and efficient! She helped me out big time, and made a great experience. Thanks Sabrina!

My first impression was, Lush is expensive. However when you think these products are hand crafted, totally Vegetarian and they are totally against Animal testing and they promote Charity, You may be Ok with the slightly higher prices. Their products are really good. My kudos for their concept.

went in after a long work day and didn’t really want to talk much.Sales associate read the social cues and asked how I was doing and set me up with a few products to unwind during my hotel stay.Not only were the products and samples fantastic, but they gave me directions, one girl even stayed past her shift to finish up the transaction (which I know sucks in retail as you don’t get paid to stay). They recommended places to eat and Netflix specials to watch.Retail is hard, and dealing with ppl all day is harder and I appreciate all the efforts put in to make my purchase a nice experience

I am so confused by these other reviews because I've had nothing but kind and patient employees who have been nothing but sunshine to me. I especially appreciate their patience as I describe what I'm looking for and how my body's reacted to other products. It's always a joy to visit this location and I keep going back instead of ordering online specifically because of the lovely staff!