American Marine

Great Crew, Beautiful Marina, Awesome Sales, Service and Storage Options For Accommodating All My Marine Needs! Let's Go Boating!

I filled out a financing application to see if I was approved for a pontoon on Memorial Day. Since it was a holiday, I figured I would hear from them later that week. Friday came and I still hadn’t heard anything, so I called and left a message. Saturday comes and still nothing. So I call for the 3rd time and left a message with the sales manager- they said I didn’t have a boat attached to my application which is why I hadn’t heard anything. So why did nobody contact me to let me know that so things could start moving?? Anyway, I explained my price range and the sales rep said he will start looking and let me know. I waited a week with no response, so I called and left a message. I never got a response back, so I called again the following week and left a message with the sales manager, and I received no call yet again. Here we are a MONTH later with still no approval/denial or any questions to come in and look at pontoons, nothing to let me know what’s going on in the process. It’s as if they don’t care because I’m not spending 20k on a boat. I called the sales manager again last week and finally got a call back but he had to leave a message, I immediately called back and a week later I still haven’t heard a thing. So I’m officially done with this company. I had heard so many good things and was referred to them by a friend. But I’ve had the worst experience. I understand how busy they are at this time, especially with people being home and wanting to purchase water toys, but that doesn’t excuse the fact that it’s been over a month and I don’t have a boat, or an approval price or denial. I am literally under the rocks and know nothing. I’ve gotten about THREE apologies from them, but then they just sweep me under the rug yet again. I don’t understand at all what happened or what’s going on? I think it’s bad business practice to be ignored or to not be told what’s going on in the process. I’m still at awe that they don’t care about me as a customer. I will not be giving them my business.

We're only going on our 2nd year with American Marine in La Crosse, but so far, we love it! Office staff are top-notch, Matt and the maintenance crew are responsive, straight-forward, and overly accommodating. The facilities are up-to-date, clean and well kept. Other boat owners in on our dock are respectful, inviting and always willing to lend a helping hand if needed.

On a recent trip through trempeleau, we stopped at the marina for the night. Your mgr. Mike treated us like family. Best experience we've had in a marina ever. J. Peck BC wi.

A top notch Mississippi marina located at the top of pool 8. There’s a beautiful harbor, a nice restaurant , ample parking, and big boat services, which are cool to just watch. But don’t bother fishing off the docks for nice gills, seasonal crappie or lots of bass. There are no fish here. Try Winona. Yep. That’s the ticket.

Worked with Sam @ La Crosse location. Fantastic guy, knowledgeable and understanding. Highly recommend.

Called for service and asked if I could bring it and leave it the water, they said yes. I get a phone a couple days later asking for a trailer even though they said they didn't need one. They did fix the bilge, but now my brand new stereo doesn't work and they just said that they never touched it and took zero responsibility for it. I was told it would be back in the water as I left it and it was still on their trailer. I'd leave them a 1 star but they did fix what I brought it in for. Everything else was terrible! They definitely lost a customer.

Terrible customer service. Called to ask about service on a '93 Johnson outboard that starts but won't keep running. Was told immediately it'd be $1,000 to fix. Then when asked about a replacement, was told that would be $1,000. Lots of attitude, no attempt to sell anything specific obviously not interested in my business. Happy to oblige

We have used the Trempealeau Marina for years now. The docks are deteriorated in many areas and need maintenance, the weeds are awful, and our docking price got nearly doubled in one year AND we don't qualify now for a rewards card because we won't pay the big increase in parking lot storage fee from one year to the next.We supported this place when it was less than half full. Now it's full and we don't matter much. Wish the upkeep on this one was up to snuff with the La Crosse facility.

Matt was a absolutely hand down amazing. Best customer service, he was very knowledgeable in helping us locate parts we needed. Thanks again! I will for sure recommend American Marine for anyone needing boat parts or service.