Helen Henderson Care Centre

From the minute we arrived at Helen Henderson for our mother's admission it has been a bad experience. We have not had a positive experice yet and it has been several months. Telephone calls are not returned until at least several messages are left, we have no comfort in the care being provided and feel our concerns are not being addressed. We thought that we would have peace of mind once having to make the decision to move her to a nursing home but have had anything but peace of mind. I would not recommend this facility as they have yet to gain our trust. It has felt like a nightmare so far and we have no comfort in the care she is receiving there. Long term care homes should provide the family with relief and comfort and not worry and stress. I usually never psot a negative review and always give businesses the benefit of the doubt but as things are not improving I felt I should speak up as the care of a loved one is too important not to.

An exceptional residence and a management team that truly cares about residents and quality of life. Also an amazing staff!

Have not seen it yet but my sister lives there and I am thinking to visit her in October

My Dad has been here for a year. The atmosphere is great like home. The staff bends backwards to help with whatever is needed. I would recommend this home plus the food is great.

This is the type of care you can expect here

Helen Henderson Care Centre is a high quality facility. The residents are treated with respect and the staff are friendly and supportive. It has comfortable, home like surroundings and is a safe and clean environment. The services provided there are exceptional!

would five star but my grandma died here

Staff are regularly sitting /standing in the dirt outside the East building smoking and being loud. Not very classy, or professional.Sounds unbelievable doesn't it? Don't take my word for it, see for yourselves.

I myself am a healthcare worker, and over the 7 years my mother lived at HH, repeatedly saw professionalism and true caring toward all residents. The staff developed a deep bond with my mother. Her last week of life, I moved in to her room...I was fed, welcomed with hugs and treated like family while I held my vigil. Staff and management COULD NOT have been more helpful or kind, and they made a terribly difficult time in my life, gentler and easier.

My family member has had nothing but positive, exceptional care. I feel itis the best decision, I could have made, and I have seen her health improving ,and her spiritslifted. They have always been open, and responsive, to any concerns or questions I have had. She is always raving, about how good her meals are, and she says Everyone treats me so good