Livingston International

Livingston is the worst customs broker to work with. They have the longest timelines for customs clearance and on top of that every few weeks they have system outages that run into days and weeks. I am surprised that they are not worried about their reputation as customs broker and loss of business due to their repeated outages. How can a customs broker afford to have system outages so often. I have never experienced such stuff with any other customs broker. I would stop accepting loads where Livingston is the customs broker. I am sure clients will start looking for alternatives when carriers will abstain from hauling loads that have Livingston as customs broker.Unwillingly, I have to give them 1 star, they do not deserve this also.

Still one of the worse out there. No changes in their management. The still screwup truckers by not clearing their shipments on time but we are out of that trouble now because we don’t haul shipments that has to be cleared through Livingston.

The worst unprofessional brokerage customs company. Zero starts. Driver at the border since 9 a.m. is 3:00 p.m and still waiting for Livingston to release the load. Is January 15-2023, The driver have a problem with the heater, a called them and they just don't care.

What a horrible experience using freight forwarding services from Livingston International. You can expect surprise charges/fees at every step of the way, and they will hold your shipment hostage until you pay. I have not used their services in over a year, my account is paid in full and they are still sending me invoices with no explanation of the charges!!!!! BEWARE of this horribly run company!

My experience with their service is not different from others.They are not good in communication, my shipment was released but I came to know next day. I had fruits in my shipment and they were not fresh when I picked them up.I would recommend to find another broker !!!

The single most shocking customs broker service i have ever had the misfortune of dealing with. Disorganized, non-communicative mess. Nobody cares, you get routed to general mailboxes where employees hide behind anonymity. They deny receiving documents to mask their overall incompetence. I learned the hard way and they cost me storage charges for failing to clear items in time. Never again.

If you want to get your clearance you have to send documents minimum a day before crossing the border .Other wise your driver will be stuck for ever .They don't respect your time ,even if they say they will escalate the process that promise is just for the customer care .It will never happen.

Absolutely trash! Never can clear a shipment on time, let alone have anyone competent pick up the phone.If you want your shipment to go smooth or arrive on time these are NOT the people for you!

Wow!! I sure wish I had read these reviews before using Livingston. Having all the same problems others have complained of. This is the worst unprofessional company I have ever worked with. On the hunt today for a new broker. Never will use Livingston again!!

Never had an experience with custom broker like this, no one care in the office. Actually staff don’t wanna work. They collect paperwork from you then they forget where they put it.I think border services need to remove Livingston as a custom broker from the list. 12 to 24 hrs very easy to process you file.Overweight staff who can’t even handle their self, old age staff who is slow and not efficient.My request to all the customers please don’t use Livingston as you custom broker.100’s of trucks sitting in US and Canada border because of there system failure.