Once Upon A Child Surrey

Children‘s clothes and toy are cheap.

I was very impressed with the pricing of their baby clothing. Everything we purchased was in amazing condition for used items. I can't say that the staff was friendly or helpful but, honestly, I went in for clothes, had no problem finding the sizes I needed as they were all organized so well that I didn't need anyone to help me. If i was paying $30 for a baby outfit I would probably have expected someone to help but seeing as I was paying roughly $3 an outfit it was a good trade off. Plus i hate pushy sales staff following me around the store. I will definitely be coming back soon as you can't beat the price, quality and selection!

I love the layout of this shop, I’m there at least once a month (I have 4 kids of varying ages).I find the prices extremely reasonable. It’s not as easy to find age 5-9 and that’s due to the wear of the clothes by kids that age I’m sure. But lots of baby and toddler and lots for older kids 10-16.Could the ladies be friendlier? YES.But the gentleman sure has customer service down (I assume he’s the owner or manager).They are a franchise so they follow their franchise guidelines but I think they should consider taking sweatpants/jeans with stains, maybe have a section for “kicking around” clothing. I need sweats for sports and don’t care about a stain here and there.I also consign here, my last experience left me with a bad taste. They called and said come get your stuff before closing or it will be donated tomorrow. Wow, like give me a chance to no-show before leaving a somewhat arrogant message. I get others might have not shown up on time but I had no intent on not keeping my word.Overall though, I still highly recommend this store.

It was our first time to visit this store for resale our baby girl clothes. As she is getting older and we have most of her new stuff and got a good deal. The staff is really friendly and answer our each query. We really appreciate the service provided by the staff. Highly recommended this store.

Super rude staff. Dropped off some baby things to sell. Waited over 2 hours to get a text at 8:30 saying they were ready and we needed to be back before 9:00. We quickly rushed back and got there at 8:55 as we were walking to the door the lady flipped off the sign and pull the gate half closed. We stood thinking they would let us in instead they looked at us then looked away continuing to completely ignore us. After waiting for 3 minutes still before 9:00 another lady opens the door to tell us they are closed. After we said it’s not 9:00 could we just get the clothes they said nope we closed and we needed to drive back again tomorrow. Staff was horribly rude when we dropped the clothes off too. Rushed and made it there before 9:00 just to be ignored left standing outside the door while they stared at us. Super rude and no customer service skills. Will not be going back not worth dealing with the staff.

Very well organized and everything is easy to find. Great clearance prices and deals on some good clothing. Not a great selection of used strollers but I feel most people sell that kind of stuff on their own. Staff was friendly and helpful.

Brought 10 Halloween costumes in yesterday to sell. I was told I could only get a store credit and that if I wanted cash I should come back the next day early in the morning and that they would pay $2 to $3 and up. All the costumes except one were in great condition(one was new in package $25).When I went back the offer for eight costumes was $12.???????????Of course I wouldn't accept that and should have just donated them to the Salvation Army and saved the gas money. Not only that when I got home one costume was missing.

Today was a great day, although I was expecting a little more out my kids books I dropped off today… 3$ for 10-20$ books hard cover… I just didn’t have the energy to say anything about them. I feel like 5-10$ would have been reasonable even tho I gave them away for free basically… I think items should be estimated better for customers!Thanks.

Staff are so helpful! I have been looking for a double stroller that would be comparable with our car seat for ages and they took the time to research which stroller would work for us and even called another staff member on her day off to double check. Stroller worked out great and was a good value. Lovely store with lovely staff :)