Rogers

Kelsey was the most professional and knowledgeable team member at Roger's I have ever encountered. The level of service I received will never be forgotten and will be told to many. Thank you for easing my anxiety and making returning a phone and acquiring a new one an enjoyable experience. I would have given 10 stars if possible

We upgraded 2 phones on our family account & added a new one today. The staff were all friendly, and eager to assist everyone who came into the store. Toni could not have been more helpful to us, she answered all of our questions - made recommendations on how to make the best choices for our account - and got us set up and on our way in no time.

I was recently given a new phone by one of our Family members who passed away. This was very emotional already and I’m not the best with electronics. I first met with Arielle which was going excellent until I needed the previous persons iCloud password which I didn’t have. We left then came back with the password and met with Toni. I cannot say enough good things about Toni. She made me feel at ease and helped me complete the transfer over. Her customer service skills and knowledge was outstanding. Her patience was also top 10. In todays world where customer service is lacking…..I felt the opposite with Toni. She was incredible and is such a great asset To your team.Thank you so very much. I’m a Very happy customer.

The epitome of LAZY. Wouldn’t take back my phones that were due on the Edge plan. Given every excuse …Called their 1-800 number who flat out agreed they were being lazy. Filed a complaint against the store. Also tried telling me they don’t take back cable equipment when I’ve done it several times in the past. Clearly if there’s no sale for them, they don’t care. Thanks for wasting my time - you guys sure rock!

I had the best customer service by Kelsey.I went in to buy a phone she made my experience so easy and enjoyable.I love my phone.Thanks for the amazing service!!!

I was in the Sarnia store today to upgrade my phone. I had a great experience with Gracie and Tony they were very helpful and made my experience a good one. Thanks again girls for your help today. I would recommend you to anyone.

My phone was stolen from my car .. I went to wireless in Lambton mall and was treated horribly no one would help at all. The next day went to rogers Lambton mall rd and received excellent help. The person that helped me was not feeling well but was able to hold it together get me a new phone and I left within 1/2 an hr.with a new phone and plan. Highly recommend this shop. The staff is very kind and knowledgeable..

I had bad experience with this location couple of time and staff did not cooperate with me. They are not much knowledgeable. I got my phone from London and I can go any location but I had issue with phone they told me go to the same location where form you got this phone.

I went to this location as I was not able to access my data or Wi-Fi I was advised by tech-support to go in store as my phone had been compromised. I went there around 11 AM the lights were off and the door was locked as I was about to walk away when Brandon answered the door I explained the situation.Brendan told me that he would not look at my phone and that I needed to take it to a repair shop at that point, I’m thinking if I have to get this repaired, I may as well buy a new phone when I asked him about my account and to see if I could trade my iPhone 13 Pro Max .I have a Rogers business plan through my employer . Brandon did not want my business today as he advised me, it would take too much time for him to verify my employment I believe he said “waste of time” in order to give me the offer.I would have to say that this is the worst customer service I’ve ever experienced first of all no help with the security of my Roger’s device and he couldn’t be bothered to make a sale there was no one else in the store. I’m not sure what he was doing in the back that was more important I ended up going to Mobile Kare in Lambton mall where the representative was more than happy to help me and furthermore, was able to help me resolve the issue and I didn’t have to buy a new phone but I did buy some new accessories!Good Customer service/care isn’t something you can teach you either have it or you don’t ! I would say that maybe this isn’t a good fit for Brandon and to find another line of work.