Crunch Fitness

Love this gym always kept clean and classes are so much fun

I have been going to this gym for a year now. Good equipments but the weekend staff is never at reception.We understand they have cleaning to do but have to be present at reception as well because i had to wait for 5mins and getting late for my job. When i was leaving ,the staff were making faces and pointing at me because i was putting on my shoes where she just mopped. What was i suppose to do?? Take my shoes and went outside in snow to put them on?They are doing their jobs but forgetting that their most important job is towards their customers. Rude and disrespectful staff

Not usually packed, good equipment, and nice staff. Def recommend

Absolutely love this gym. It has exactly what I've been looking for. I have to drive roughly 25 minutes to work out but it is so worth it!They have a sauna in each change room, hydro massage beds, all the free weights, machines or classes you could ever want!Staff are all WONDERFUL. Owner is so nice. Very clean and organized.Can't say enough!!!

I've been a Crunch member for 12 years. I'm newish to the Stratford location and I like it! I am wondering though why the mens change room was shut down during peak gym hours (5 o'clock) for a ridiculously long time! Did someone have explosive diarrhea in there or vomit? Then I would understand why there was a line up of men waiting outside the change rooms at peak gym hours waiting and waiting. My husband had taken his pre-workout and was starting to feel nauseous from the just sitting as it coursed through his system. Men were all standing around asking each other why it was happening during PEAK GYM HOURS! I was thinking I still have to go home and make dinner and get ready for tomorrow...I've been up since 5am and this is really putting a damper on my plans for the night. I'm sure that the wife of the other man waiting was thinking something similar. It really ruined our entire night as we didn't get home until after 7 PM because of it and we work at 6am the next day but have fitness goals. Maybe for the future let the staff know that disinfecting the bathroom is necessary but should be done with a little more urgency if doing it during peak gym hours. I would have emailed but there is no option on the website."

I have been to 3 other gyms before this is the Best place to work out. All staff is very nice. Lots of equipment to use and lots of events and extra things to do. Prices are really good too

Great gym. Very nice staff and fairly well priced. Love the option of having free guests with my membership.

Horrible customer service all around, many issues reoccurred regarding my payment, and so many hidden “fees” and “fines” that aren’t disclosed to clients before signing up. I thought I was signing up for a $11.99 a month subscription, but ended up paying upwards of 200$ out of pocket during the three months I attended this gym. I attempted to close my account last month, but I’ve continuously been called and spammed about updating my payment info. I called AGAIN today attempting to close my account, and now I’m being forced to pay 35$ to close an account at a gym I haven’t been to in months. Loved the equipment and environment within the establishment, but the staff, customer service, and all around Buisness model is very corrupt and does not benefit the consumer at all. I would highly recommend finding another gym (preferably one that’s CANADIAN owned) or even buying your own equipment, I could have done so with all the time and money this company has stolen from me.

Absolutely amazing gym! All around a great place to workout.

If your considering this gym don't bother. I joined them quite a few years ago. Then me and my family moved away from stratford, and I no longer needed a membership. So I canceled my membership. Unfortunately I didn't notice but they kept taking money from my account for 1 year after I canceled. As soon as I noticed this I called them furious about it. And they claim I didn't cancel. So I went back in to the gym and canceled AGAIN for a second time. To which they also said I have to pay a additional 3 months after canceling. Even after taking my money for 1 year and refusing to refund me. After the 3 months they still kept taking money. So just to end this I had to cancel my bank account and I switched to another bank anyways that had more of what I was looking for anyways. Now a year or two later I get an email saying they are taking me to collections. Absolutely ridiculous that even after signing 2 cancelation forms they think they can continue taking money. So after all this I called the gym yesterday, talked to a guy about it and he told me he would have his manager call me before noon the next day. Well it's 7:30pm the next day and no phone call. Worst experience ever. And will be making damn sure everyone in the area knows about this.