Shoppers Drug Mart

This is the absolute worst pharmacy I have ever been to. I’ve been going there for months and every single time I need to pick up my prescription, it’s not ready. I will call days in advance to make sure that my prescription will be ready for the day that I need it as well as go in person to the store to make sure that the prescription will be ready.Yet every time without fail, they do not have my prescription ready for the day that I need it. They are the most unprofessional workers ever. I am currently working on switching my prescriptions to another location as this is completely unacceptable.For reference, Greg (the pharmacy manager) and Leslie (the assistant manager) are both terrible at their jobs. Greg has not once raised his head to come help the others when there is a long line, and Leslie seems to never know where things are even though she is the store manager. She also is quite rude to customers as well.I hope one day they get this under control.As for the rest of the store, the workers at the checkout are extremely kind and helpful. No issues there.

Phoned the pharmacy to check if they had Tylenol Arthritis in stock. The pharmacist told me they do have it without even checking. I told her that I wouldn't be able to come in til the next day so wanted to know how much inventory they had. She responded Call in tomorrow then". Not very helpful."

Increased population in this area of Port Moody has probably overwhelmed our Pharmacy but they are my favorite and have always been friendly, helpful and accommodating. I have been going to them for over 2 decades.

Such an Inefficient pharmacy. Had to ask my doctor to send the prescription twice. The first time they couldn't find, the second time i was told they didn't have it but when i started to complain it appears from somewhere somehow. Thus type of episodes never happened at Shoppers on St.johns. I'll just back to St.johns one!

I live nearby and come only when I have to for essentials or to use the pharmacy. Some staff are friendly and helpful, particularly at the pharmacy, cashiers and the post office.Watch out for Jan the manager however, she's rude and unhelpful and will make you feel dumb for asking a question. I asked Manager Jan for her assistance regarding infant formula and you'd think i asked her to babysit for me with the attitude and look i recieved. Apparently, this location now keeps infant formula behind the till as opposed to the shelf, but failed to post a sign or something to let customers know this is the case. When I asked Jan about their stock of formula and if they had any, I was made to feel like a criminal and was assured the kind I'm looking for probably wouldn't be there" after Jan waved me toward the general area of the till before she stomped off.I appreciate that there was a formula shortage in the spring

I’m not sure what’s going on with this pharmacy, but it’s the worst customer service I’ve ever experienced. There is an issue almost every single time that I try to refill a prescription. They will quote me a time to come pick up my prescriptions and then I arrive and they’re not ready, and sometimes days later they’re still not ready. I left a voicemail to refill prescriptions and a week later they still haven’t even ordered the one medication that they don’t have in stock and didn’t call me to address it. I have to call every single time I order prescriptions to make sure there hasn’t been a mistake and that they’re filling it, and there’s an issue almost every single time. They will apologize for the mistake but then another mistake just happens the next time, so nothing ever changes. We should be getting some levels of decent customer service for the dispensing fee we pay. Also, when you arrive to pick up or drop off prescriptions, it can take quite a while for someone to even acknowledge you are standing at the counter. I understand if they have to finish what they are doing before they can serve a customer, but it would make a big difference if they could at least acknowledge the customer’s presence at the counter promptly and say that they will be with them shortly, because most of the time I have no idea if they’ve even noticed me standing there because of the height of the back counter they work behind. Definitely the worst experience I’ve ever had with a pharmacy, and will be finding a new pharmacy next week.

My son-in-law (from Alberta) was trying to get a prescription filled at this location. The lady there refused to submit a claim directly for the coverage he had and told him to pay for it all and submit the claim on his own. When he got home, he realized she got both his name and address wrong on the receipt (and prescription) so he couldn't use it to make a claim. When he went back and tried to get her to fix the receipt, she got his name wrong two more times even though he gave her his driver's license and verbally spelt his name out for her. She acted annoyed when he told her she messed up the third time, but eventually she managed to it right. Seems like this lady was just lazy and didn't care about getting details right. If that person can't do her job correctly multiple times, perhaps she shouldn't be working there, especially with something as important as prescription drugs. Based on previous reviews, seems like the owner of this location doesn't really care to correct this as there were many previous poor reviews.

Every time my wife and I refill a prescription, it is not ready when the staff say it should be. Doesn’t seem to matter if we wait hours, or even days after receiving a call/email, the staff. ALWAYS seem confused and surprised when we come in. On top of this, the staff is frequently aggressive and rude, and often place blame on us for various reasons.Two recent examples within the last two weeks, my wife received an email to pick up her prescription from this location. When she arrived the staff first tried to tell her that the prescription was already filled. They were extremely rude about it. Then, after my wife and I became more assertive they tried to tell is that they had transferred our file to a new pharmacy (we just moved). We explained that we had just been directed by our new pharmacy to this one as they claimed the prescription was already filled. No apologies given, TONS of attitude.Just before that, I had a massive double jaw surgery on July 11th that required post op prescriptions. I went in with my wife prior to organize our medications. The staff gave me a time to pick up my prescription (which was close to my surgery date :/). I went in 4 hours after they told me my prescriptions were ready and a), no one recognized me, and b) they looked shocked, and c)NOTHING WAS READY.So so done with this place, Id give them 0 stars if I could.

Some people are xtremely rude!!!I voiced a complaint to Greg, the owner, about a chubby lady like myself was rude n kept being rude.. I called 1 week ahead of time to refill a prescription, when I called to see if it was ready, had not been filled, spoke with Olga ( the supervisor that) ..most rude professional I have ever encountered, was an advanced ICU RN ..worked full time almost all of my carreer. She said why should I be bothered to refill anything anything for you... as your"