Merry Maids of Ottawa West, Kanata & Nepean

terrible! Dust under cupboards, floors streaky, glass streaky, one bathroom not done. They said there time was up! we had a viewing for our house and the photographer was coming, the realtor said she never saw such a unfinished house when being cleaned! We had to follow up with Manager and there was no empathy at all! If you want a professional job look elsewhere. They also take your credit card number before the clean. ( I think this may have happened many times) Very upsetting and now house is delayed on showing!!

Merry Maids provide excellent service. The staff show up on time, are polite, friendly and efficient. Carron, in particular is excellent! Any time I have needed to reschedule, they have been very accommodating.

Great cleaning team with excellent results, management promptly communicates schedule and any changes, very accommodating to my schedule changes as well. Fair pricing and just a pleasant experience overall.

Called at the last minute for a move in clean. They managed to send a team for a few hours. The ladies were polite, and provided top notch service. I highly recommend this company. I will use them again,I also used the same different city for the move out clean and my results were the same. Quick , clean beyond my expectations, polite, top notch service.

I asked for a regular biweekly cleaning but after two tomes of cleaning Kelly said they can’t clean my house with the rate they discussed at the beginning and would like to increase the rate. It was because the second time they cleaned my house I asked them to vacuum underneath the rugs, and remove the play mat to vacuum underneath. They even charged $50 extra for making one bed and changing the sheets. They left the house without cleaning the kitchen sink and when I called them about it they came back to clean the sink. Horrible money stealing cleaning company.

I use Merry Maids on an ongoing basis, for a monthly clean. Everyone is professional, friendly and efficient. The level of COVID protocol protection I find very high. I am very satisfied in all areas of their services.

Good service - helpful folks and the Cleaners are awesome! Love the little touches and attention to detail that they take each week. I'm always happy when they've had the time for a little extra treat when I walk in ... they are great professionals and friendly to boot!UPDATE!! 4 years later and you need to know that I'm still happily a client of this great location!! That type of consistency is hard to find these days! Truly if you need your place cleaned reliably, professionally but with an amazing personal touch, call Kelly - you will be glad you did!

My call to Merry Maids was initiated due to the fact that we required the services of a move out clean. I provided my credit card to reserve the appointment and left my key outside the house for the ladies to collect to render the requested services. After the service was complete, I did an inspection of the house and it was completely and utterly disappointing. The bottom portion of the fridge was not wiped out, the window sills and baseboards were not wiped, the floors were dirty and the liners inside the cupboards were crumpled up and thrown into the trash can. I called Kelly and explained by cause for concern and she said she would return to the house to rectify the issues. After her visit, I reinspected the house and there was still spots of dirt on the floor (which indicated that mopping was not done). In addition I requested for a receipt to be emailed to me, and she notified me that she would do so that afternoon. I didn't get a receipt until the next evening. I certainly won't have the company return and render any cleaning services again. For the cost of $350 + tax, the service is certainly not worth a penny. Photos of the services that were completed are available upon request.

Would not recommed! Poor attention on details!