Pet Valu

Important review if you do not want to be bullied. The employee who is tall, shaved undercut hair with a pony tail is a bully. She made my experience at this Pet Value horrible and I will advise all the other dog owners I know not to go to this location. This staff member was rude, uninviting and not helpful whatsoever. As a dog owner of three dogs, I frequent the self-serve dog wash often and at several locations and this one was by far the worst. After already telling this staff member that I know the drill and I read all the signs, this staff member continued to talk down to me and my partner. If you are a dog owner reading this review, I would highly suggest going else where such as the Pet Value on Trainyards or Montreal Road where they offer spectacular customer service and they do not employ bullies. If you are management reading this, I really hope that you take this review under serious consideration because I will be posting this in my local dog groups because one bad apple can spoil the barrel". Very disappointed."

Great for their self serve dog washing station, my golden retriever gets a little bag of treats each time we go. Staff always kind and helpful. Not too expensive, unlimited towels and shampoo is included.

The self serve dog wash is an incredible deal, and I love taking my dog there. What I find extremely frustrating is that the dog wash hours are not posted nor are they consistent. The store closes at 9 pm. I can understand if they want to close the wash at 830, but today I was told they had started closing it at 8 pm so that they could do a deep clean." When I asked why it closed an hour prior to the store closing I was told it was to "deep clean" the area. At the very least each store manager should post these hours on the website...... there is nothing anywhere online.After 6 years

Friendly staff and reasonable prices. We like to come here for the self service dog wash.Dog wash - April 2023 pricing is $12/dog. Includes access to the dog wash, shampoo, conditioner, blow dryer, towels, and they provide a small bag of beef liver treats which is great if your dog is nervous getting bathed. They have two dog wash stations and an appointment is not needed. We have always walked in and there was never a wait.Highly recommend!

Great first time do-it-yourself dog wash! 3 customer service were available in store. One helped explain and walk through “How To” was very clear and easy. Aspen will be back !! Helpful in store item to have for clients who don’t need full service grooming.

First time visit here to wash my dog, very good experience, the staff Flynn was super friendly and helpful, thank you so much! Will come back again soon!

Washed my pup here for the first time today here! 10/10 experiance - it was reasonably priced, had all I needed to wash him (tub, shower head, a variety of shampoo/conditioners, and a great hair dryer). PLUS the staff were so so sweet - especially when my pup peed a few times (Still very sorry)! I highly recommend coming here if you need to bathe your pups and don’t want to do it/can’t at home!

Unbelievable. The employee who is tall, shaved undercut hair with a pony tail - I’m going to go ahead and assume the manager because she was speaking down to every single person in the building (including the staff), should not be working a customer service job. I am in total disbelief at the way my partner and I were spoken to. They were rude, disrespectful, assertive in unnecessary ways & bossy. This person was directing traffic that did not need it. I was being mansplained on how to use a system I have been using for over 5 years as a 3x dog owner. I will never return to this location again, and encourage ownership to reach out to me to speak directly. As a professional in my field, I truly have not come across a situation where I felt I was being bullied since I was a child. This person needs a very clear understanding if they continue to treat people this way they will be unemployed - you should not be in a costumer facing career. I leave lots of room for having a bad day, but you intentionally went to hide in the back room when I was checking out instead of apologizing and it’s because you clearly take your leadership role too seriously to understand you may be allowed to speak to your staff that way and get away with it but you cannot speak to me or frankly anyone else that way. Truly, good luck to you in the future.

Went to get puppy food and left the store with all of the things my pupp actually needed.The customer service is outstanding. Flynn is very knowledgeable about the products they carry and gave a whole bunch of coupons and lot of them were for a free item. He also thought my kids a few new things and kept them occupied/intertained. Thank you Flynn for such a wonderful experience!