Rogers

I found myself in an urgent need of a new phone as my previous phone completely shutdown. I went in and met Reg who greeted me with a smile and was absolutely wonderful from inquiring about my phone/plan needs and then helping me source a new phone and upgrading my plan. Reg was very knowledgeable about all the features and plan details. Highly recommend going in to see him when your due for a new phone or plan. Wonderful experience! Thank you!

I had an amazing experience upgrading my carrier as well as getting a new iPhone along with the new plan. Bhuwan helped me with the setup and was super friendly and patient. He also helped me get the best deal as I had been struggling to deal with other stores. The atmosphere was awesome and customer service was phenomenal. Definitely, would recommend everyone to go there and contact Bhuwan to get amazing deals!!!

Excellent customer service from Karan and Ronnie. Very polite, friendly and informative. Keep up the great work!!!

Very slow service. Staff seem unmotivated and not helpful. Do not know how to time manage customers, spending long time with one customer shopping around for a phone and refusing to take time in between to assist another customer for a simple issue like getting a QR code or answering a question. Waiting over half an hour (told ten min) and still not able to get any assistance. Saw three sets of potential customers come and go in the interim because the wait is far too long. Would avoid this location.

To say that service was terrible at this location would be an understatement. Walked in the store on December 27th around 4pm, there were two workers in the store and no other customers. I don't expect a 5 star customer service from places like this, but it would have been nice to be greated at least.When I told worker named Reg that I came to upgrade my phone and switch the plan from personal to business, he did not seem excited to say the least (I assume it's a quite complex and time consuming request, maybe this was the reason for Reg's reaction). I was told that they cannot help me until the main account user calls their customer service line and authorizes the change. Knowing that it takes over an hour to get through to customer support, I asked if we can start working on upgrading my phone first while the main account user will be calling to confirm to plan change request.Reg for some reason became agitated with my question, told me not to tell him how to do his job and told me I was TOO BOSSY!!! I have never received such insulting attitude from any business, big or small, in my WHOLE LIFE!Ronnie the Manager who was in the store and heard our whole interaction with Reg (again, I was the only customer in the store at that time). He said or did absolutely nothing to rectify the situation. When I asked Reg to provide their names and Manager's contact information, he picked up the incoming phone call and started talking making me wait for him to finish before giving me the store business card. Have been a Rogers customer for 10 years, and this was the rudest and worst service I have ever received, which is for sure going to be the memorable one.

My husband and I have been coming to the South Point location to see Reg for years. Whether it be for a phone case or getting a new phone, Reg has always provided us with exceptional customer service. We recently upgraded our plans and phones through him and will continue to deal with him specifically.

Went in tonight with minutes to spare before close. Had to figure out my phone I ordered online and have the sim card switched from my old phone to new phone. Thank you again, now I can enjoy my vacation tomorrow morning

Being with them since 2004, sometimes good service and sometimes Soso, but they always mess up on the charges they seem to charge too much. The CEO of the company is making millions when you want to discuss the charges it takes forever and they hope that we give up so that they don’t have to go through it, so I hope that these activities or services or calls whichever you wanna call them get better. Lots of people that I know that are on Rogers or no longer with Rogers have said cost too much to be with Rogers.

Just had Reg and Bhuwan set up my new phones. Great customer service and very friendly. Whilst I waited, they were more than happy to chat to pass the time. Will definitely be coming back here.

Went in yesterday to upgrade my sons plan and we were treated so well by both Reg and Bhuwan! They ended up helping me upgrade my plan at the same time, without being pushy about it - just had a better plan for a better price :) I was so happy with the service we received and will definitely go back when I need anything phone wise. I also witnessed them help a few other customers and they were so kind and patient with everyone, regardless of what the customer needed.