Marshall's Home Living

Stellar! From walking into the store to the Staff and the Delivery service - perfection. Amazing selection, knowledge staff, friendly and helpful. I say it is the best furniture store in the Valley :) Perhaps all of B.C. My new table is fab. Highly recommend

We order two power recliner and a couch from Marshall's and we had some damage on the couch. Marshall's followed thru with making everything right. My husband and I find they stand behind their products.

I have bought a few items from MARSHALL'S and I have always been very pleased with their customer service and my purchases. Will buy from them again.

Very poor experience. We found something we liked and wanted to get measurements of three different configurations and prices to order. Weeks later, we still don't have the info requested. We were ready to put a deposit on our first visit, if only we could get the info. We feel this was very unprofessional and poor service. REPLY TO OWNER'S RESPONSE: We feel you still have not provided the quote for what we discussed with Lindsay, what you have sent is incorrect. This is exactly the problem, we feel YOU ARE NOT LISTENING to us! You have now not heard back because, we have lost confidence in placing an order. We feel it just shouldn't be this hard to spend money at a store. We feel you are very skilled at excuses, so, let's maybe call it our fault and we will not inconvenience you any further?

Great products but very poor customer service. The manager, Len, has been left several voice mail messages (at least 4) regarding a warranty issue that “they supposedly stand behind”. It has been over a month and no return phone calls.Again, great products but I would recommend purchasing somewhere else if you want the customer service that comes with expensive/good quality furniture.

We purchase an Elran sofa and chair. The sales staff were great and very helpful and patient with us. The two young guys who delivered and set up our furniture were FANTASTIC very professional and took time to explain all of the features.We’d highly recommend Marshall’s Furniture.

We purchased a power recliner and were very happy with the product and quality but had a motor issue about a year later. They were very helpful and sent an excellent repairman out a few days later who fixed the problem.We would definitely shop there again and highly recommend. them.

Lindsay was amazing in helping me find a chair that is comfortable, appropriate design for the setting, lightweight, and the right seat height for the table. I went to the store many, many times, took samples home, and worried endlessly about finding the right fit. Through it all, Lindsay was kind, generous, and retained a sense of humour long after most people would have tired of my concerns. Thank you, Lindsay and thank you, Marshall’s!!!

Disappointing customer service. I paid full price for a chair ( which I was lead to believe was Italian and in their Toronto store) and waited 6 months for delivery. I called numerous times to find out where the chair was. Not one person phoned back with any info. 6 months later I received the chair which came on a slow boat from China. I asked for a discount...to no avail. How disappointing.

Ordered from them some time ago and they sold me new, but delivered floor models. For the carpet, it was off the store floor and not washed. Found twigs, stones, dirt and hair. Bed slats were cut up pieces of wood because they forgot the original slats. Didn't find that one out until I moved. Bought a new coffee table and they delivered the floor model with scratches. It was eventually replaced. Didn't deliver an entertainment unit and it took legal threats after a year to finally get my money back.