Expedia Canada Corporation

The WORST customer service! This company will grant you a terrible travel experience and if you make a claim or complaint they’ll just throw it in the garbage! No follow-ups no call backs no actions after weeks! Each time you call, they’ll promise you something but NEVER stick to their word. They’re defending the hotels and services that they have sold you, even when it’s a clear and obvious issue that was documented. Bunch of SCAMMERS!

First they cancel my flight then they changed itNow i have struggling to get my refund back from last five months guys . They are saying they can't do anything. Never book your travel through them. Every agent have different protocols and different rules. When they want they will call the airline but when they don't want , they will tell you that the rules have been changed . They all are lying . Its almost a half year for me to calling them . Even their supervisor, they can't help you out . She called me and said I can't help you and I don't know what you can do to get your refund. They can see how many time you call but still they will tell you to wait . I can't explain in words how bad i feel to call them again and again Nd wait almost more than hours every time to get my money back . Plz don't book through them . They will never help you of something gone wrong with your flight

I paid for a flight directly on their website 2 years ago, due to the pandemic restrictions we were not allowed to travel so they gave vouchers instead of giving back my money. when I was booking a flight using the vouchers a few days ago, I couldn’t because the vouchers were not valid. I called them and they said that go get your money from the airline or whatever. They took my money and refused to give me the service or refund. simple as that.

They called me for a flight change which was completed. They sent me an email with confirmation saying not to call them that it was confirmed. Arrived at airport and Air Canada did not have the confirmation. Waited 3 hours on the phone before speaking to an agent and missed my flight. They got me on a flight the next day. They admitted their error and gave me a $200 credit to use on expedia barely covering the taxis. Be very careful when booking with them. Had been using them for 10 years however that will change going forward.

I will never book a vacation with Expedia Again. My friend and I booked travel together on the phone with an Expedia Agent. We both received Confirmation emails re our reservations. However, when we got to the airport we discovered that only I had a Flight and Westjet had nothing for my friend. Long Story short.. Expedia screwed up. My friend had to pay out of pocket to take the trip as she had no choice. Mistakes happen yes, but it was the Expedia service that was so abominable. They did not initially believe she booked anything and were going to dismiss her had we not challenged them that they record all their phone calls. Long story short - it took several phone calls and escalations before Expedia admitted their mistake and refunded her out of pocket expense. Ridiculous! And never again with Expedia.

Expedia overcharged me $205.15 for a plane ticket. I have been on the phone with their customer service for THREE months to get it back. They admit it was their fault. They say they will reimburse the credit card. They don't. Then they say they will send a check. They don't. Now they say I have to ask the airline for the money, even though it's Expedia's fault and the ticket was bought through them. Never, I repeat never do business with this company, which is worth $15B but gives people the runaround to avoid paying $205.15 in overcharge.

Horrible experience, do not book with them. Call the hotel directly yourself. I wanted to add an additional day to my stay at a hotel in New Hampshire. I had purchased cancellation insurance. Unfortunately it does not cover additional changes to the room or cancelling of said trip. to add the additional day they wanted to charge me $243.50 American for a room that cost $103 a night. I told them my displeasure with their service and that I will never use them ever again and looked at trying to cancel my reservation only to read in the fine print that there’s nine rules regulations you have to abide by which the $25 insurance fee that I paid does not meet those requirements so forced to keep the reservation. Don’t use Expedia book directly with the hotel, and save yourself a bunch of hassle they’re useless I would write less than one star if I could.

This is the most corrupt company I’ve dealt with and the employees are all taught different rules. They use every fee they can to reduce your credit or blame west-jet for policies which are their own. They gave me a verbal extension to use tickets after the 24 mos. Covid then kept no record they say, but what about these calls that are supposedly recorded!!!Nine of us had tickets and we all lost more than half our money which is sitting in their credit bank … and they say WestJet has money and that’s a lie.Don’t ever use them if there is the slightest chance of something going wrong

If I could give a zero I would. They are thieves. If anything doesn’t go perfectly right with your booking, they will give you the runaround over and over again until they say the file is closed because it’s been too long, not refunding your money regardless of how much backup you provide to say they said they would. They should not have a license to operate!! If you have had this experience too, submit them to the Better Business Bureau and the credit card companies. They thrive because people have little recourse on what they can do when their hard earned money has been stolen from them by Expedia.

If it was possible to put ZERO start, I would’ve.It’s been 814 days since my flight was canceled du to COVID. I was eligible for a refund and I’m still harassing them to get it.Each time they promise me it’s being process and to be patient, that I will get my money within 3 weeks. And every time nothing happen and I need to start from scratch.Please booked directly from the airline, nothing is worth the nightmare they have for customer service.