Rogers

Dec 06, was having all kinds of grief with my new Rogers account, the SIM card they sent by FedEx didn't work something to do with incorrect porting. Went into Rodgers store in Bower Mall, spoke to Kyle, who swapped out the SIM card with a new one, reset my phone & it worked again with my existing number. There was no extra charge for the excellent customer service. Many tks Kyle for your efforts. Cheers David.

Worst experience in my life!!!!! Never ever deal with this store . I was order new phone from fido online the fido sales team plan to delivery the phone to this store. Today I got email for ready for pickup.I’m so excited to get my phone. When I wake to the store and ask for my phone for pick up they refuse to give my phone and manager told that we don’t like to except ur delivery from fido. Only u can buy phone from us and u have to pay active charge $50 but I refused and they told that ur phone we send back to fido head office again . I’m so shock I ask I never get any call from ur store about my phone and ur guys make own decisions to send back my phone again even no communication make with me or fido head office And we know it’s again of the low .. … i told them even last year I made same think in one of Edmonton fido store .Why only this store refuses to give my phone ????? May be they don’t care the customers or selfish management teams .

What an amazing experience I had with upgrading my device and explained how the family plan works, very friendly and approachable staff.

I went home with an amazing deal! great phone with a free tablet for my kids is a steal . Thank you for recommending this offer.

Avoid this store waited for 2 hours to pick up my phone and the staff Wasn't able to help with any inquiries. And when it came to it. They didn't honor the deal that was pre existing deal prior to pick up. And made me call customer service to handle it. while they sat their and played on their personal Phones.

The store is beyond perfect. I would definitely recommend this store to my friends. Transactions are very smooth,there is no hassle at all. Special thanks to the staffs.

Friends told me that i got expensive data price. Usually around 40bucks but i got 70bucks without phone included. I got a non negotiable plan i mean non contract plan so anytime i can cut off. Service was pretty good. And it was very wuick service.

i have never been treated so poorly by Rogers outlet workers. This is by far the worst customer service representatives in all of red deer Alberta. Not only was I told that an issue I was having with my device wast their issue but they refused to help me, saying that this problem wasn't there's and to take it up with someone who cares! I was so taken aback all I could do was turn around and walk out. Now today I call and ge hung up on when I ask if they could double check to see if my order PLACED through their store was actually cancelled, on top of that the the workers give me FALSE information and false names for me to reference them back. I am so disappointed and utterly disgusted that a paying customer of long term is being treated like this, how many other customers have been treated like this and just took it? I will not have this treatment and I will be seeking higher power as to have these workers fired. No one deserves this kind of treatment.

Not happy. Renewed our plan on the basis that we qualified for free extra data. Took forever in store. Then checked our acct a couple days later. No extra data. Went back into store and was told oh sorry I guess you can't get that deal. He told us the first night that he was putting it on our account as we stood in store. Also the deal started out at 2 gb of extra data for each of the three phones (6 gb total) but that changed as the process went on. Feel really taken advantaged of and out and out lied to!

Bought a mobile phone which was not working properly since day 1. Got back to the shop and requested to replace my phone...Rejected!!! I had to prove why it is defeated in order to replace my phone. What a joke!! I am not a cell phone expert but I know this never work properly. I had a lot of research over 1 week for proven out that my cell phone is defeated... anyway It was a nightmare. I will never buy anything in this shop. Staffs are very rude and unprofessional.