Family Practice at Walmart Burnaby by Jack Nathan Health

THIS IS NOT A WALK IN CLINIC!! Appointments must be made a week in advance and it's phone call before they will set you up to actually see a doctor

More and more rude and unpleasant receptionist now a days over the phone. Are these clinics trying to emulate American health care? Really grinds my gears when I get the run around to get a simple prescription filled. If they don't like their jobs then find another no sweat job somewhere else. Meaning a pencil pushing job. I hear many dispatch personnel are getting rude to even at my job. My dispatch talks down to me making to think he owns me or something. Anyways loose the attitude when talking to people on the phone or person.

I guess you need a new medical office assistant that is not rude.All the reviews in here are true! I have an appointment at 8am and I was in line before the clinic opens, and when they finally open, the receptionist attend the person behind me without hesitation. And when i confronted her, she said oh it doesnt matter

Had to get a prescription refill. Phone appointment was very convenient

I was trying to book appointment by phone , the answer was I need to come and book face to face in the clinic, when I came reception said I need to book by phone. I was totally lost, and also when she open the doors, It was there at 8:00 am, there was no good afternoon, no hi , no welcome, like receptionist show me she is unhappy I am there, she was not busy at that working time, I was first patient. Totally upset

Doctor called early, but I was able to take the call early. He then gave me a hard time about an allergy to penicillin that runs in my family. I called to get a simple prescription and to ask to have a test for an illness I was exposed to. He seemed hesitant to give me the prescription, but told me to make an appointment at another clinic to get the test, even after I told him I can't go to that clinic for a couple weeks. He then hung up on me before I could ask questions, only 6 minutes into the call. I would not recommend and won't be coming back, would rather just go to ERIn all fairness, I didn't have issues with the receptionist when I was making my appointment. Maybe I was just lucky, but the one I spoke to over the phone was very friendly and answered my questions.

Heartless and rude. The receptionist today I visited (3/16/2023) was crazy, didn't bother to come out, and use her hand figure to threaten me by showing cutting throat. I can't believe it is true! I wish I could do the same thing to her, but my humanity didn't allow me to do so.

Be advised, this is not a Walk-In Clinic.I should have read the reviews because it seems a lot of people thought the same. I walked in at 9am and ask the receptionist if they have any walk-in doctors available, she told me right away that it was not a walk-in clinic and that i would have to book online instead. Please change the name on Google because it is very misleading.

Look like one of the similar experiences… the reviews makes it so easier to help the people not to be the victims,definitely not a walk in clinic . Should change the name of the clinic rather… and receptionist is even worst. Pretty sure not a good school they have attended or haven’t been trained adequately…..good luck if you have an appointment and it is on time ..

ok, this is walk-in clinic and they said they don't take any walk-in patient. So I asked them if I could make an appointment, and the rude receptionist said we only take phone call appointment". change the name of the clinic..."