OK Tire

I’ve had nothing but great experiences over many years. Dean has been extremely lovely and accommodating to whenever Ive needed to get my car in. They always do great work and explain everything in detail. Highly highly recommend!

I called Dean and asked if it was possible to swap a set of tires for me. He informed me that it's tire season, incredibly busy, but if I left the vehicle with him he would complete the swap. He didn't create false expectations and gave me a window to work within.One days notice and made it work. The vehicle was ready before the end of the day. I was happy!Thanks Dean and the OK Tire staff :)

Extremely pleased with the prompt service and very helpful/ courteous staff. Claudia is the manager and is able to assist in all matters. I will return for all my mechanical needs in the future!

Went to this shop when Ryan was there. Loved what they did then. Not so much now. Took my vehicle in. We said air conditioner not working. Picked it up. They told me it was fixed, but I should take it and pressure wash my rad. Was not fixed. Everything was the same. Paid over $300 for nothing. Called them back and she said, you never said what was wrong. Read, air conditioner not working, maybe you should check if it is more than a charge? Don't bother. There are better places to take your vehicle

Great shop & awesome service! Dean at the front was very friendly and helped me with everything. He answered all of my questions and even propped the door open when I said it was hot in there. Very cost effective and timely. I definitely recommend this shop!

My original post got deleted after an edit for some reason. So here is a short version. They damaged my rim very badly when I brought my truck in for a flat, tried to hide it by not telling me about it at pickup, promised to pay for the repair when I brought it to their attention, then took it all back and sent me a nasty email all because I gave them an honest 1 star review. The owner wrote, “To proceed with us to repair this wheel, you will be required to write (not delete) an equal length letter (400words) of retraction (apology) against your slander statement (modify original) and post it on google to be reviewed by OK Tire Richmond Rd.” Need I say more? Other 1 star reviews are very accurate. I would AVOID THIS SHOP AT ALL COST unless you want to go through what I went through (and am still going through).

Now I wouldn’t be leaving this review if I wasn’t so mistreated by the owner of this establishment. I am 19 years old and can barely afford to get my own car fixed. I took my car in saying it was pulling to the right and shaking at high speeds which I originally thought was a tire alignment issue. They then said my tire alignment was bang on which is fine, they then recommended that I get my brakes checked which in my opinion is a bit crazy since a faulty calliper would smell to high heaven if constantly pulling. They then recommended I get my tired balanced which I went through with only to find out it fixed neither of my problems. I concluded it was actually an issue with my steering rack since my steering wheel was having an issue with its returnability to the middle when turning right and faulty steering racks shake at higher speeds. I then asked the owner if I could maybe get a refund since working on the wheels would have not solve the issue. He then ranted at me for 5 minutes in a very unprofessional tone when I was simply respectfully asking to get half of my money back (I would’ve simply taken a polite no for an answer) but instead I was criticized and said I had no right to accuse them of not properly fixing the issue. He then said to take the car in to get the other wheels balanced which wouldn’t have solved the issue since it isn’t a wheel issue. So I essentially spent over 100 dollars to get work done I never needed. If anything it made the issue worse. The workers are professional though but the boss is not. Very disrespectful and will not let you get a word in if you are unsatisfied with the work done to your car.

I've been going to the OK Tire on Richmond Road for more than 20 years now... Mick and his team have never steered me wrong. Whether it be an oil change, tires or some crazy noise in my engine, they've always made sure my cars over the years were well maintained and safe. Thanks Dean for the great customer service this week. Excellent servicing of my vehicle, great customer service, fair pricing and super convenient location - I highly recommend OK Tire on Richmond Road.

Came in yesterday with a flat, unfortunately didn’t have my key for my lug nut, the team let me leave my car there overnight. When I returned the following day they were more than helpful with giving me options and thinking of ways to help me out. Following up the lug nut key was found and they took my car in almost immediately and swapped out the flat on the house. Lovely service by the whole team, I will definitely be returning sometime soon!