Intact Assurance

My house got some bad damage from a roof flood. I received excellent service from my claims agent, Maxime Lajeunesse. He got the ball rolling with the contractors (Danar), the house repaired (slowly) and he was easy to contact. I am happy Intact was my company and I would recommend them (for house insurance anyways). That said, I do find they over do the ripping out of everything to start from scratch .... still, I was well cared for.

Case opened against tenant who stole furniture and destroyed the walls in my brand new condo. Case has been open since August only for them to say that the 20 1/2inch holes/wall were not covered as they were for paintings (LOL), and that the furniture is not claimable since I allowed him to throw them (I only allowed the mattress to be thrown since the tenant insisted on buying his). A nightmare of a process, billion calls and emails for nothing. I have been a loyal customer for close to five years, payments on time. They are of NO HELP! GETTING PAID FOR NOTHING! RUN AWAYYY

The worst experience among insurance companies I know. In my case it was a repair after an accident in which my car was bumped by another car from behind. All back side of the vehicle was damaged. Trailer hitch was totally bent and the bumper of another car stuck in the bumper of my one. The other car was determined total-loss.My insurance company then was Intact. They recommended me Autoevolution auto service. I accepted an Intact's recommendation. That was a bad decision. When I came to pick up my car after the repair, only external damages were fixed while internal plastic coverage of the hatch door that was cracked during the accident was left not replaced despite the fact that I pointed to these damages when I initially brought the car in.When I pointed to these lacks of the repair to Autoevolution service man he was really confused by the fact that they had overlooked it. Then he referenced me to Intact, just to get rid of me.Well, I took pictures of all not fixed damages and sent it to Intact with a request to regulate the issue. Intact learned about these internal damages and replied that it classified as not-related damages. They told me that they sent my pictures to Autoevolution and Autoevolution classified it as not-related.Then, I started to understand that Intact and Autoevolution knew very well how to trick clients. Once Intact finds a reason not to pay their liability, they address the issue to their services, like Autoevolution. The services on their side play for Intacts advantage saying: "these damages are not accident-related". You cannot prove anything and they know it very well - they are very experienced in tricking the clients.The fact that both

Had a claim for an accident with my car. Verry fast response and they took care of everything. Paid what was due.

Worst insurance company in the world. How do these people sleep at night ?? They know how to make you feel guilty about your claim finding excuses not to pay it or pay much less than the claim made. Why is this company still allowed to exist. Never dealing with these criminals again !!!!!!!

I used to be with this insurance company. I had a car accident where I was paying for the road side assistance, in case of an accident, which at the time made sense. When as soon as I had my car accident, I had my car towed to my place which quite ironically it died 1 kilometer from my house. Then it was towed for one kilometerand cost something like 80$ I was fine because I had roadside assistance, but they refused to pay it due to the car having physical damage. I'm sorry but this was the primary reason why I changed insurance companies, was just ridiculous.

Worst insurance company to deal with they have no respect for elderly people and low ball clients Mr Brazeau Francis is the worst adjuster.

The worst Insurance Company! They make fun of you when you talk to them! They pass your file on to each other and all of them say they have left for an undetermined vacation time!I’ve had two agents so far and they have both left without solving my case.They take your money and do nothing when you make a claim!

Excellent service and always the cheapest prices out there but I never had a reclamation with them so I can't really tell

Awful. Refused to insure our house. They listed 3 issues, all of which were addressed. Even after resolving those issues, they still refused with no good answer. And instead of dealing with it, they respond with Deal with your broker". All this