OTTC | Upstate Fiber Networks

Excellent and timely service. Ordered the fiber to the house service and they were out the next day on time (actually a couple minutes early which is on time in my book). They were very thoughtful about where to place the lines coming in and asking me where I thought would work. They were extremely polite and courteous even with my five year old asking a question a minute. The internet service is great value for money, the customer service was icing on the cake. I will update later once the billing cycles have commenced.

Had internet with them and found that spectrum was actually cheaper and seemed to work better. Since I canceled my service, I have an overpayment on my account. Was told that I would have to wait 3 billing cycles to have it refunded back. Never received my refund. I have now called 4-5 times asking for a refund. They say that it will be sent right out but I still haven't received it.

Always have had great experience when dealing with their techs or very rare tech support needed. Same with customer service issues or questions. I'm glad we've got the fiber option out here in the 315 with great speed and reliability!

Amazing service. And if you ask me, they have the best field technicians around. They know what they are doing and they know how to answer any of your questions.

We have been with OTTC for over a year now. We use them at our business and at our home. They have been by far the best internet company we have ever worked with. I absolutely love how quick they respond if we ever have any issues which have been very few. I am a very difficult person to please and there has not been one time that they have let me down. Oh yeah one more thing. Nothing touches the speed of their fiber. Great job guys. Keep up the good work!

Fast steady internet friendly people.

Not your average small town telephone company - these guys are always on the cutting edge of technology and bring it to their customers at reasonable prices They support that with 24/7 customer service. These guys are bringing fiber to the home in a big way. If you are lucky enough to be in their territory you owe it to yourself to check them out. Be ready for the next century!

These guys are the worst company I have ever encountered. Slow internet and even slower responses. Do not give them money you are wasting your time.

Absolutely the best!!!I have been stuck with Spectrum for years and their constant price jumps and poor service. Thank you OTTC!!!Truly a fantastic company!!!

Is OTTC the cheapest? No, but then it's not a multi-billion dollar corporation. What does happen is that you get people who are great when you call. You don't get throttled to local servers. You just get straight internet. I have had their fiber service for over a year now. The ONLY time it has gone out has been when a chipmunk chewed through the fiber line going from the pole to the house.Yep, literally, from what I've seen, 500Mbps down and up, with no outages whatsover yet. I have NEVER had that from another ISP before.Has my internet stopped working on a device? Yes, but this has always been a restart of my home router or turning the wifi on and off my device. That means it's not OTTC, that's on me.I'm proud to pay 10-20% more than Spectrum for 100% better service. This is not even taking into consideration what it took to run their fiber infrastructure to our homes out here in the rural areas.Spectrum told me it would cost $4000 to go from the road to my pole. I'm sure it is expensive to do that with Coax, but OTTC charged me nothing. Even though they contract out to LanTek, who's fiber team is great btw, still didn't cost me.